Paola Salazar
Guatemala
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 6 years of experience in customer service. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in customer service and working in 24/7 uptime environment.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Business Office Support Specialist
HCL Technologies, LTD
01.2023 - Current
- Point of contact for all Xerox Agencies for any system issues.
- Create new users and update current per requests.
- Validate information from agents and agencies.
- Escalate and follow up with situations where agents are not able to fulfill their role.
- Create manual documentations of certain procedures for the customer.
Sales Business Specialist
HCL Technologies, LTD
01.2018 - 02.2023
- Order processing. Verifying all requirements are compliant.
- Contract Specialist. Ensure legal requirements are met.
- Direct contact with customers. Validating information, providing updates on their orders and ensuring equipment delivered.
- Validating equipment models with the customer, to verify it is the one they needed, if not, instruct them on which products best meets their needs.
- Collaboration within other departments. To ensure the customer order is completed in a timely manner, or find solutions to help the customer.
FATCA Leader
CORPORACION G&T CONTINENTAL
09.2015 - 05.2018
- Creation of the FATCA department.
- FATCA team lead. Having a team to create the policies, guides and all the training material for the Corporation.
- Attending meetings and providing training to the different teams.
- Certifications to become FATCA Leader.
Education
BACHELORS - Law (Pre-Law)
UNIVERSIDAD DA VINCI GUATEMALA
GUATEMALA 05.2001 -
Skills
Customer Relationship Management
undefinedTimeline
Business Office Support Specialist
HCL Technologies, LTD
01.2023 - Current
Sales Business Specialist
HCL Technologies, LTD
01.2018 - 02.2023
FATCA Leader
CORPORACION G&T CONTINENTAL
09.2015 - 05.2018
BACHELORS - Law (Pre-Law)
UNIVERSIDAD DA VINCI GUATEMALA
05.2001 -
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