Word, Windows and Excel,
Pablo Obdulio Puac Yup
Network Administrator
Guatemala City,GU
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
18
18
years of post-secondary education
Work History
Customer Success Advocate
24-7 In Touch - Square
Guatemala, Guatemala
11.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Identified, documented and took ownership of customers' issues and saw problems through to resolution.
- Engaged with customers over phone, asked questions and offered business solutions.
TX Access Engineer
Tigo Guatemala
Guatemala, Guatemala
05.2018 - 06.2019
- Resolved problems, improved operations and provided exceptional service.
- Created plans and communicated deadlines to complete projects on time.
Customer Service Representative
Atentento Guatemala - Doordash
Guatemala, Guatemala
03.2017 - 05.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Network Technician in CISCO - Networking
Escuela Técnica Superior KINAL-UNIS
Guatemala 01.2019 - 11.2022
High School Diploma -
Colegio Canaleño Dr. Juan José Arévalo Bermejo
Villa Canales 01.2009 - 11.2022
Skills
Complaint resolution
Report preparation
Recordkeeping strengths
Order fulfillment
Creative problem solving
Money handling abilities
Technical Support
Software
Timeline
Customer Success Advocate
24-7 In Touch - Square
11.2020 - Current
Network Technician in CISCO - Networking
Escuela Técnica Superior KINAL-UNIS
01.2019 - 11.2022
TX Access Engineer
Tigo Guatemala
05.2018 - 06.2019
Customer Service Representative
Atentento Guatemala - Doordash
03.2017 - 05.2018
High School Diploma -
Colegio Canaleño Dr. Juan José Arévalo Bermejo
01.2009 - 11.2022