Pablo Dirkie Ricardez Suchite
Dpi: 2832385690501
Guatemala City,GU
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Content Moderator
Telus International
03.2023 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Reduced response time for content review, ensuring a safer online environment for users.
Call Center Executive
Kivo Call Center
09.2022 - 02.2023
- Delivered outstanding results in first-contact resolution rates by actively listening to customers'' needs and addressing concerns promptly.
- Exceled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
Marketing Executive
Panamerican Business School
10.2021 - 06.2022
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
Executive Officer
G&T Insurance / CASESA
04.2018 - 02.2020
- Handled administrative management, personnel issues and supply requirements for unit.
- Led organizational restructuring efforts, optimizing resource allocation and improving overall productivity.
Telemarketer
Allied Global- Call Center
04.2017 - 10.2017
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Followed up with customers to solicit further sales.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Teller-Customer Service
G&T Continental Bank
03.2014 - 10.2016
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
No Degree - Marketing
Universidad Mariano Galvez De Guatemala
Guatemala City, Guatemala 05.2001 -
High School Diploma -
Colegio Evangelico La Patria De Guatemala
Guatemala 05.2001 -
Skills
Customer Service
Teamwork and Collaboration
Quality Assurance
Order Processing
Call Monitoring
Problem-solving abilities
CRM Software
Information tracking
Technical Support
Microsoft Office
Computer Skills
Timeline
Content Moderator
Telus International
03.2023 - Current
Call Center Executive
Kivo Call Center
09.2022 - 02.2023
Marketing Executive
Panamerican Business School
10.2021 - 06.2022
Executive Officer
G&T Insurance / CASESA
04.2018 - 02.2020
Telemarketer
Allied Global- Call Center
04.2017 - 10.2017
Teller-Customer Service
G&T Continental Bank
03.2014 - 10.2016
No Degree - Marketing
Universidad Mariano Galvez De Guatemala
05.2001 -
High School Diploma -
Colegio Evangelico La Patria De Guatemala
05.2001 -
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