Pablo Daniel Morales Avendaño
Guatemala,Guatemala
Summary
Proven customer service specialist, excelled at 24-7 Intouch Guatemala by elevating customer satisfaction and addressing complaints efficiently, showcasing strong technical troubleshooting and interpersonal skills. Leveraged industry awareness to surpass performance targets, contributing to business growth and retention.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Rep - Customer Service
24-7 Intouch Guatemala
11.2023 - 02.2024
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Built relationships with industry stakeholders to stay informed on industry trends and developments.
Rep - Customer Service
247.ai
10.2021 - 04.2023
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Education
Ciencias Y Letras Con Orientacion En Computacion
Hands At Work
J9FW+95C, Avenida Empagua, Cdad. De Guatemal10.2021
Skills
- Customer Support
- Technical Troubleshooting
- Client Service
- Sales Reporting
- Client Services
- Industry Awareness
- Business growth and retention
- Retention Strategies
Timeline
Rep - Customer Service
24-7 Intouch Guatemala
11.2023 - 02.2024
Rep - Customer Service
247.ai
10.2021 - 04.2023
Ciencias Y Letras Con Orientacion En Computacion
Hands At Work
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