Office package
Pablo Ruben Toj Rojas
Costumer Service Representative
Ciudad de Guatemala,GU
Summary
I stand out for being a sociable and attentive person with excellent adaptability in new environments. I work well as part of a team and am proactive and organized, always striving to go above and beyond in any task to achieve the best results. I maintain a positive attitude in all situations and ensure that I present the best possible image to clients.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Costumer Service Representative
Alorica
06.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Costumer Service Representative
ATENTO
Guatemala, Guatemala
08.2021 - 02.2024
- Company Overview: Customer Service for the DISNEY+ and STAR+ streaming platform
I served as a Customer Service Agent for DISNEY+ and STAR+ streaming platform, handling both calls and chat for LATIN AMERICA, EUROPE and some parts of the USA. Handeling tech support, billing issues and general inquieres.
Education
Técnico en Traducción y Correspondencia Internacional -
Universidad San Carlos de Guatemala
01.2022 - Current
Perito en Electronica y Dispositivos Digitales - undefined
Instituto Emiliani Somascos
01.2016 - 10.2019
1ro A 3ro. Basico - undefined
Liceo Bautista Palestina
Primaria - undefined
Liceo Bautista Palestina
Skills
Advanced Office Management
Advanced Interpersonal Relationships Ease
Advanced Adaptability
Advanced Photoshop and Video Editing Management
Skills
Avanzado, Avanzado, Avanzado, Avanzado
Personal Information
- Date of Birth: 06/30/02
- Gender: Hombre
- Driving License: M
- Marital Status: Single
Software
Photoshop
Adaptability
Ability to build interpersonal relationships
Play instruments
I play several instruments such as guitar, piano, ukulele among others.
Play instrument
I paint scale miniatures as a hobby where attention to detail and artistic skills are developed.
Timeline
Costumer Service Representative
Alorica
06.2024 - 12.2024
Técnico en Traducción y Correspondencia Internacional -
Universidad San Carlos de Guatemala
01.2022 - Current
Costumer Service Representative
ATENTO
08.2021 - 02.2024
Perito en Electronica y Dispositivos Digitales - undefined
Instituto Emiliani Somascos
01.2016 - 10.2019
1ro A 3ro. Basico - undefined
Liceo Bautista Palestina
Primaria - undefined
Liceo Bautista Palestina
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