Pablo Ortiz Houben
San Lucas Sacatepequez,SA
Summary
Focused, dependable, and ready to bring real value to the team. I've worked closely with sales reps, handled customer interactions, and helped keep projects running smoothly from start to finish. Experienced in building strong client relationships and improving customer experiences. I take pride in doing quality work, staying consistent, and helping the team reach its goals. Always looking to grow, boost team productivity, and keep things moving forward.
Overview
10
10
years of professional experience
Work History
Sales Support Specialist
1Solar
Farmington, Utah
06.2024 - 06.2025
- Developed detailed proposals, including 3D designs, shade analysis, and panel placement, to optimize solar panel production
- Coordinated with sales reps to schedule site surveys for residential installations, ensuring accurate measurements and feasibility assessments.
- Entered new sales data into the system, and collected essential documentation to complete transactions and move projects forward
Loan Advisor
Icon Solutions
Guatemala, Guatemala City
12.2023 - 05.2024
- Assisted customers with questions or issues related to their existing loans or loan applications
- Verified client financial information to determine creditworthiness and loan eligibility
- Evaluated loan applications by analyzing financial records, credit history, and employment status.
Customer Care & Sales Representative
Telus International
Guatemala, GT
06.2019 - 06.2023
- Qualified potential customers, identified needs and troubleshot and solved customer issues to foster best customer service experience
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Stayed up to date on customer service policies to ensure consistent service quality.
Customer Care & Sales Representative
Atento
Guatemala, GT
10.2017 - 10.2018
- Addressed customer frustrations early to prevent escalation and ensure service quality.
- Implemented customer service process improvements to limit wait times
- Created comprehensive and reliable customer communication to ameliorate the product experience
Security/Fraud Prevention Representative
Telus International
Guatemala, GT
05.2015 - 08.2017
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Documented investigative findings in reports
- Kept updated knowledge through continuing education and training
Education
High School Diploma -
LaSalle High School
Antigua GuatemalaNo Degree - Business Administration
Rafael Landivar
Antigua Guatemala Skills
- CRM Tools (Zendesk, Quickbase, SunRebel (customer data management and proposal generation)
- Email Communication & Follow-ups
- Proposal Creation (including 3D design tools)
- Appointment Scheduling
- Data Entry & Documentation
- Customer Needs Analysis
- Client Onboarding Support data
- Adaptabiity
- Relationship Building
- Analytical and Critical Thinking
Timeline
Sales Support Specialist
1Solar
06.2024 - 06.2025
Loan Advisor
Icon Solutions
12.2023 - 05.2024
Customer Care & Sales Representative
Telus International
06.2019 - 06.2023
Customer Care & Sales Representative
Atento
10.2017 - 10.2018
Security/Fraud Prevention Representative
Telus International
05.2015 - 08.2017
High School Diploma -
LaSalle High School
No Degree - Business Administration
Rafael Landivar
Similar Profiles
Ulysses RuizUlysses Ruiz
Procurement Executive at 1solarProcurement Executive at 1solar
Alisha MedinaAlisha Medina
Scheduling Coordinator at 1solarScheduling Coordinator at 1solar
Mark CoronadoMark Coronado
Lead Solar Installer at 1SolarLead Solar Installer at 1Solar
Luis Miguel Juárez MolinaLuis Miguel Juárez Molina
Pricing Specialist at Grupo AGPricing Specialist at Grupo AG
Melanie André Alvarez GuerraMelanie André Alvarez Guerra
Virtual Assistant at Certificated TranslatorVirtual Assistant at Certificated Translator