Summary
Overview
Work History
Education
Skills
Timeline
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Pablo Ixcot

Sales, Tech Support And Customer Service Agent
Quetzaltenango,Quetzaltenango

Summary

Experienced Call Center Agent with over 3 years of experience in Sales, Retention and Tech Support. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

4
4

Years of professional experience

2
2
years of post-secondary education
2
2
Languages

Work History

Claims Resolution and Tech Support Agent

Telus International
Quetzaltenango, Quetzaltenango
01.2021 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Collaborated with Escalations department to achieve claims fast resolution.
  • Increased customer satisfaction by resolving Website and App issues.

Professional Interpreter

Teleperformance Guatemala
Guatemala City, Guatemala
09.2020 - 01.2021
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Maintained message content, tone and emotion as closely as possible.
  • Maintained energy and enthusiasm in fast-paced environment.

Sales and Retention Agent

Telus International
Quetzaltenango, Quetzaltenango
05.2019 - 04.2020
  • Implemented employee incentive programs to promote positive work culture and increase retention.
  • Documented performance review schedule and monitored management for timely completion.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

Sales and Catering Expert Call Center Agent

Atento Guatemala
Quetzaltenango, Quetzaltenango
05.2020 - 01.2020
  • Developed team communications and information for meetings.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Built strong rapport with clients by understanding needs and clearly explaining products.

Education

No Degree - Computer Systems Analysis

Universidad San Carlos De Guatemala
Quetzaltenango Guatemala
01.2016 - Current

High School Diploma -

Colegio Dr. Rodolfo Robles
Quetzaltenango, Guatemala
01.2014 - 11.2015

Skills

Technical support and assistance

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Timeline

Claims Resolution and Tech Support Agent

Telus International
01.2021 - Current

Professional Interpreter

Teleperformance Guatemala
09.2020 - 01.2021

Sales and Catering Expert Call Center Agent

Atento Guatemala
05.2020 - 01.2020

Sales and Retention Agent

Telus International
05.2019 - 04.2020

No Degree - Computer Systems Analysis

Universidad San Carlos De Guatemala
01.2016 - Current

High School Diploma -

Colegio Dr. Rodolfo Robles
01.2014 - 11.2015

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Pablo IxcotSales, Tech Support And Customer Service Agent