Years of professional experience
Pablo Ixcot
Sales, Tech Support And Customer Service Agent
Quetzaltenango,Quetzaltenango
Summary
Experienced Call Center Agent with over 3 years of experience in Sales, Retention and Tech Support. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
2
2
years of post-secondary education
2
2
Languages
Work History
Claims Resolution and Tech Support Agent
Telus International
Quetzaltenango, Quetzaltenango
01.2021 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with Escalations department to achieve claims fast resolution.
- Increased customer satisfaction by resolving Website and App issues.
Professional Interpreter
Teleperformance Guatemala
Guatemala City, Guatemala
09.2020 - 01.2021
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Maintained message content, tone and emotion as closely as possible.
- Maintained energy and enthusiasm in fast-paced environment.
Sales and Retention Agent
Telus International
Quetzaltenango, Quetzaltenango
05.2019 - 04.2020
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Documented performance review schedule and monitored management for timely completion.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Sales and Catering Expert Call Center Agent
Atento Guatemala
Quetzaltenango, Quetzaltenango
05.2020 - 01.2020
- Developed team communications and information for meetings.
- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Developed and delivered engaging sales presentations to convey product benefits.
- Built strong rapport with clients by understanding needs and clearly explaining products.
Education
No Degree - Computer Systems Analysis
Universidad San Carlos De Guatemala
Quetzaltenango Guatemala 01.2016 - Current
High School Diploma -
Colegio Dr. Rodolfo Robles
Quetzaltenango, Guatemala 01.2014 - 11.2015
Skills
Technical support and assistance
Ability to handle claims
Claims reports and documentation
Staff support and assistance
Team training and support
Account servicing
Interpersonal communication skills
International sales support
Complaint resolution
Order fulfillment
Timeline
Claims Resolution and Tech Support Agent
Telus International
01.2021 - Current
Professional Interpreter
Teleperformance Guatemala
09.2020 - 01.2021
Sales and Catering Expert Call Center Agent
Atento Guatemala
05.2020 - 01.2020
Sales and Retention Agent
Telus International
05.2019 - 04.2020
No Degree - Computer Systems Analysis
Universidad San Carlos De Guatemala
01.2016 - Current
High School Diploma -
Colegio Dr. Rodolfo Robles
01.2014 - 11.2015