Microsoft Office
Pablo Del Cid
Bachelor Degree In Resources And Technology Administration
GUATEMALA,GU
Summary
Dynamic Training Coordinator with a proven track record at Teleperformance, excelling in program management and stakeholder engagement. Expert in developing training solutions and fostering staff development, I successfully enhanced employee participation and retention through effective communication and tailored coaching strategies. Committed to driving professional growth and operational excellence.
Overview
17
17
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Training Coordinator
Teleperformance
07.2021 - Current
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Assistant Account Manager
Intelenet
01.2017 - 07.2021
- Developed customized solutions for clients by thoroughly understanding their unique needs and priorities.
- Managed client relationships, resulting in increased retention and loyalty.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Provided exceptional customer service through regular communication with clients regarding their account status.
Military Officer
Ministerio De La Defensa
01.2009 - 12.2016
- Directed intelligence gathering efforts, resulting in accurate assessments of enemy capabilities and intentions.
- Collaborated with interagency partners to enhance information-sharing and coordination, resulting in more effective operational planning.
- Led team of +60 personnel in conflict zone under battle conditions.
- Mentored junior officers in leadership development, contributing to a high-performing organizational culture.
Education
Technology And Resources Administration - Business Administrator
Galileo Galilei University
Guatemala 05.2001 -
Skills
Verbal and written communication
Software
Salesforce
Slack
BMS
Google Suite
Certification
Project Management
Timeline
Project Management
02-2025
Six Sigma Yellow Belt
01-2025
Business Analysis and Process Management
12-2024
Training Coordinator
Teleperformance
07.2021 - Current
Assistant Account Manager
Intelenet
01.2017 - 07.2021
Army Office
12-2009
Military Officer
Ministerio De La Defensa
01.2009 - 12.2016
Technology And Resources Administration - Business Administrator
Galileo Galilei University
05.2001 -