Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Pablo Del Cid

Bachelor Degree In Resources And Technology Administration
GUATEMALA,GU

Summary

Dynamic Training Coordinator with a proven track record at Teleperformance, excelling in program management and stakeholder engagement. Expert in developing training solutions and fostering staff development, I successfully enhanced employee participation and retention through effective communication and tailored coaching strategies. Committed to driving professional growth and operational excellence.

Overview

17
17
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Training Coordinator

Teleperformance
07.2021 - Current
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.

Assistant Account Manager

Intelenet
01.2017 - 07.2021
  • Developed customized solutions for clients by thoroughly understanding their unique needs and priorities.
  • Managed client relationships, resulting in increased retention and loyalty.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Provided exceptional customer service through regular communication with clients regarding their account status.

Military Officer

Ministerio De La Defensa
01.2009 - 12.2016
  • Directed intelligence gathering efforts, resulting in accurate assessments of enemy capabilities and intentions.
  • Collaborated with interagency partners to enhance information-sharing and coordination, resulting in more effective operational planning.
  • Led team of +60 personnel in conflict zone under battle conditions.
  • Mentored junior officers in leadership development, contributing to a high-performing organizational culture.

Education

Technology And Resources Administration - Business Administrator

Galileo Galilei University
Guatemala
05.2001 -

Skills

Verbal and written communication

Training delivery

Training facilitation

Materials organization

Schedule management

Program management

Schedule coordination

Training solutions development

Staff development plans

Stakeholder management

Leadership training

New program development

Software

Microsoft Office

Salesforce

Slack

BMS

Google Suite

Certification

Project Management

Timeline

Project Management

02-2025

Six Sigma Yellow Belt

01-2025

Business Analysis and Process Management

12-2024

Training Coordinator

Teleperformance
07.2021 - Current

Assistant Account Manager

Intelenet
01.2017 - 07.2021

Army Office

12-2009

Military Officer

Ministerio De La Defensa
01.2009 - 12.2016

Technology And Resources Administration - Business Administrator

Galileo Galilei University
05.2001 -
Pablo Del CidBachelor Degree In Resources And Technology Administration