Ottoniel Guerra
Guatemala City,GU
Summary
I handled various responsibilities in my previous Platform Manager position and quickly established talents in prioritizing tasks, meeting deadlines and finding solutions to eliminate obstacles. My career has enabled me to develop and establish skills in such key areas:
Data Analysis
Inventory
Invoicing
Cold calling
Booking new and existing customers with local vendors
MULTI-task calls, chats and emails
Creating new coupon discount email blasts
Loss prevention and fraud protection assistance 1 contact resolution speak english and Spanish native levels written and spoken
I am grateful for the opportunities afforded me in my prior position, and I'm ready to put those skills to use for your company. I am looking forward to new challenges, collaborating with a fresh team of talented professionals. Thank you for your time. It would be a pleasure to speak with you and discuss this opportunity with you. I look forward to hearing from you soon
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Platform Manager
CarDetailing
, com
01.2018 - 01.2022
- Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
- Applied lean principles to improve workflow and quality and reduce waste.
- Managed personnel by implementing company policies, procedures, work rules and disciplinary action.
- Diagnosed and corrected issues with systems, components and controllers.
- Implemented knowledge to provide product quality assurance and executed inventory maintenance, optimizing work time.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Health Insurance Sales Agent
Versatel Marketin
FT. Lauderdale, FL
01.2016 - 01.2018
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Handled approximately 350 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Mortage Sales Agent
CAPITAL VALLEY TECH
Guatemala, Guatemala
01.2015 - 01.2016
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Assessed clients' financial data to determine loan suitability.
- Reviewed loan files and updated to match current standards.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Mentored other mortgage brokers in methods to help each land new clientele.
Customer Service Rep
ALLIED GLOBAL
Guatemala, Guatemala
01.2012 - 01.2015
- Tracfone/ Straight talk wireless
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Practica Comercial
Guatemala 01.2010 - 10.2012
Skills
Report preparation
undefinedAdditional Information
- 2
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Platform Manager
CarDetailing
01.2018 - 01.2022
Health Insurance Sales Agent
Versatel Marketin
01.2016 - 01.2018
Mortage Sales Agent
CAPITAL VALLEY TECH
01.2015 - 01.2016
Customer Service Rep
ALLIED GLOBAL
01.2012 - 01.2015
High School Diploma -
Practica Comercial
01.2010 - 10.2012
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