Summary
Overview
Work History
Education
Skills
Timeline
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Otto Alfredo  Aragón Morales

Otto Alfredo Aragón Morales

Guatemala City

Summary

Highly motivated and results-oriented professional. Throughout my career, I have developed strong communication, problem-solving, and client management skills. My teamwork skills have allowed me to provide exceptional service and meet performance objectives. I am a leader, motivator and collaborator capable of inspiring and guiding teams towards achieving lofty goals. My focus on people has allowed me to cultivate strong relationships.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Individual Seller

COURRIER
  • During my experience as an individual salesperson for the Invapes company, I demonstrated outstanding skills in sales and promotion of vape-related products.
    My customer-oriented approach and passion for the products I represented allowed me to achieve significant results and contribute to the growth of the store.
    In my sales role, I built strong relationships with customers, providing exceptional service and personalized advice on Invapes products.
    I used my effective communication skills to explain the features and benefits of vapes, answering questions and concerns clearly and concisely.
    Additionally, I focused on promoting the store and increasing its visibility in the community.

Customer Service Agent

Alorica
10.2023 - Current

Responsible for customer service in English, management and resolution of problems effectively along with the manipulation of multiple programs to ensure call quality. This job demands sales skills, presenting products or services persuasively and successfully closing transactions.

Call Center Agent

IntouchCX 24/7
08.2023 - 09.2023

Responsible for exceptional customer service in English, managing inquiries efficiently and ensuring customer satisfaction. Worked collaboratively with teams to address issues and improve operational efficiency. Additionally, I have experience in using CRM systems and relevant technological tools to optimize the customer service process.

Education

High School Diploma -

Village School
Km 25.5 Carretera A El Salvador
08.2020 - 05.2023

Skills

    Leadership skills

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Timeline

Customer Service Agent

Alorica
10.2023 - Current

Call Center Agent

IntouchCX 24/7
08.2023 - 09.2023

High School Diploma -

Village School
08.2020 - 05.2023

Individual Seller

COURRIER
Otto Alfredo Aragón Morales