Oscar Andres Sanchez Illescas
Guatemala City,GU
Summary
Dynamic sales professional with a proven track record at Allied Global, excelling in client relations and sales strategies. Adept at building rapport and addressing customer needs, resulting in increased loyalty and repeat business. Skilled in objection handling and maintaining resilience under pressure, driving exceptional results in fast-paced environments.
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.
Overview
3
3
years of professional experience
Work History
Sales Agent
Allied Global
01.2025 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
Customer Service Representative
24-7 AI
10.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Quality Control Assistant
Grupo Construcsa C&C, S.A.
08.2024 - 10.2024
- Supported continuous improvement initiatives by actively participating in meetings and offering insights on potential solutions.
- Demonstrated adaptability in adjusting to changing demands and priorities within the manufacturing environment while maintaining high-quality standards.
- Promoted safety awareness among team members, resulting in an accident-free workplace during my tenure as Quality Control Assistant.
- Collaborated with cross-functional teams to identify root causes of quality issues, leading to process improvements.
- Enhanced overall product quality through meticulous attention to detail during inspections and documentation processes.
- Utilized statistical analysis tools to monitor process capabilities effectively, achieving consistent output within acceptable limits for variation from set standards.
Fish Food Maker
Cevicheria EL Primo
03.2024 - 08.2024
- Enhanced customer satisfaction by consistently providing high-quality food products and maintaining a clean, organized workspace.
- Reduced food waste by implementing efficient inventory management and proper storage techniques.
- Maintained a safe work environment by strictly adhering to food safety guidelines and sanitation protocols.
- Participated in catering events, showcasing culinary skills while promoting company brand at various functions and gatherings.
Customer Service Representative
24-7 AI
10.2023 - 01.2024
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Multitask
Florida Vine Ripe - Farm.Inc
06.2022 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service/Sales Agent
24-7 AI
11.2022 - 01.2023
- Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
- Mentored junior team members on best practices for handling difficult situations or challenging customer interactions.
- Generated leads through cold calling strategies that identified potential clients within target markets.
- Established rapport with customers by actively listening to their needs and offering personalized solutions.
- Retained existing customers by providing exceptional support and addressing concerns proactively before they escalated into larger issues.
- Developed strong relationships with clients by demonstrating empathy throughout each interaction.
- Collaborated with team members to streamline workflows, enhancing overall productivity within the department.
Education
Bachelor of Construction Management - Architectural Drafting
Liceo Canasdiense
Guatemala City, Guatemala11-2024
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Call control
- Resilience under pressure
- Sales presentations
- Adaptability to change
- Objection handling
- Persuasion techniques
- Social media marketing
- Sales strategies
Gym - Run - Learn - Know other Countries
I love make my life usefully in order to do not have any regrets in a future, also i think that the mental and physical health are important in order to be a good human and a useful one that can make changes in any environment no matter what, every people can be amazing in a field if they are decided to do it and they believe in their self's.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)
Timeline
Sales Agent
Allied Global
01.2025 - Current
Customer Service Representative
24-7 AI
10.2024 - 12.2024
Quality Control Assistant
Grupo Construcsa C&C, S.A.
08.2024 - 10.2024
Fish Food Maker
Cevicheria EL Primo
03.2024 - 08.2024
Customer Service Representative
24-7 AI
10.2023 - 01.2024
Customer Service/Sales Agent
24-7 AI
11.2022 - 01.2023
Multitask
Florida Vine Ripe - Farm.Inc
06.2022 - 07.2023
Bachelor of Construction Management - Architectural Drafting
Liceo Canasdiense
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