Oscar Pinto
Guatemala,Guatemala
Summary
Being a Supervisor of Operation has provided me with several years of experience in managing teams and resolving customer issues. The role involves overseeing a full operation, ensuring we have the necessary resources to address customer inquiries and complaints effectively.
The experience in this role has given me a deep understanding of customer needs and preferences, as well as the ability to handle difficult situations and diffuse potentially tense interactions with customers. I have also developed skills in communication and time management allowing to identify areas for improvement, and implementing strategies to increase customer satisfaction.
Additionally, I have developed strong communication and interpersonal skills, as the role requires me to collaborate with other teams within the company, as well as communicate effectively with customers and team members.
Overview
7
7
years of professional experience
23
23
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Carrier Sales Representative
Lean Solutions Group
08.2023 - Current
- Spearheaded cost-saving initiatives that resulted in significant budget reductions without compromising service levels or operational effectiveness.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Implemented software solutions to streamline logistics processes, improving overall productivity and efficiency.
- Improved order accuracy through meticulous data entry and verification processes.
Supervisor of Operations
Capgemini Business Services
05.2022 - 06.2023
- Implemented cost-saving measures such as renegotiating contracts with vendors or leveraging economies of scale to reduce overall expenditures.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Supervisor of Operations
IntouchCX
10.2017 - 04.2022
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Implemented cost-saving measures such as renegotiating contracts with vendors or leveraging economies of scale to reduce overall expenditures.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
Bachelor of Economics - Economics
Universidad San Carlos De Guatemala
11 Avenida, Zona 12, Cdad. De Guatemala 02.2015 - Current
High School Diploma -
Colegio Bilingue Vista Hermosa
Kilómetro 24.5, Carr. A El Salvador, Fraijanes 01.1998 - 10.2011
Skills
Recruitment and hiring
undefinedCertification
Fundamentals of Project Planning and Management
Timeline
Carrier Sales Representative
Lean Solutions Group
08.2023 - Current
Supervisor of Operations
Capgemini Business Services
05.2022 - 06.2023
Supervisor of Operations
IntouchCX
10.2017 - 04.2022
Bachelor of Economics - Economics
Universidad San Carlos De Guatemala
02.2015 - Current
High School Diploma -
Colegio Bilingue Vista Hermosa
01.1998 - 10.2011
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