Oscar Paz
Front End Development
Guatemala City
Summary
Dynamic operations leader with a proven track record at Genpact, excelling in team motivation and performance evaluations. Skilled in React.js and API integration, I foster collaboration and drive productivity through targeted coaching and strategic planning, enhancing customer satisfaction and employee development. Recognized for implementing effective training programs that elevate service quality.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Genpact
06.2023 - 06.2025
- Led a team supporting digital API integrations for retail websites, ensuring performance, quality, and service standards.
- Streamlined operations and resolved client issues promptly, boosting customer satisfaction.
- Fostered a collaborative, high-performing team culture through mentorship, performance feedback, and staff development initiatives.
- Partnered with management to drive strategic growth and operational improvements.
- Oversaw hiring, onboarding, and training programs to maintain strong team capability and morale.
- Ensured policy compliance and fair handling of disciplinary matters.
Team Leader
Telus International
05.2016 - 12.2022
- Managed a team of 15–20 customer service representatives, setting clear performance goals and monitoring progress.
- Improved team productivity through process optimization and regular performance metric analysis.
- Provided individualized coaching and mentorship, enhancing skills and supporting career growth.
- Conducted performance evaluations, recognizing strengths and addressing development needs.
- Fostered an inclusive, respectful team culture that supported collaboration and diversity.
- Coordinated resources and priorities to meet project deadlines and service goals effectively.
Operations Supervisor
Allied Global
05.2009 - 04.2016
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
Bachelor of Arts - Architecture
Universidad De San Carlos De Guatemala
Guatemala City, Guatemala 05.2001 -
GED -
UDEMY
05.2001 -
High School Diploma -
Colegio La Patria
Guatemala City, Guatemala 05.2001 -
Skills
Operations management
Certification
Lean & Six sigma - Green Belt
Timeline
Lean & Six sigma - Green Belt
10-2023
Assistant Manager
Genpact
06.2023 - 06.2025
Team Leader
Telus International
05.2016 - 12.2022
Operations Supervisor
Allied Global
05.2009 - 04.2016
Bachelor of Arts - Architecture
Universidad De San Carlos De Guatemala
05.2001 -
GED -
UDEMY
05.2001 -
High School Diploma -
Colegio La Patria
05.2001 -
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