Oscar Bhor Villanueva
Guatemala City
Summary
Experienced with client support and service. Uses effective communication to resolve inquiries and manage client interactions.
Skills in oral and written communication, I always try to give the best effort in every area I'm assigned to.
Overview
8
8
years of professional experience
Work History
Agent Services Representative
Everise
Guatemala City, Guatemala
03.2025 - 09.2025
I was part of repair management department from Homeserve account, I was on charge of creating repair appointments for costumers, for example electrical plumbing or gas issues on their houses.
Agent Services Representative
Conduent
Guatemala City, Guatemala
06.2024 - 01.2025
I was an agent from Enterprise account, mostly I was on charge of creating and modifying vehicle reservations for costumers.
Sales Assistant
Ferretería “El Punto”
Guatemala City, Guatemala
03.2021 - 05.2024
Sales and customer service advisor.
Pre-practice and Internships
Novocolor S.A
Guatemala City, Guatemala
01.2018 - 01.2019
I was part of repair management department from Homeserve account, I was on charge of creating repair appointments for costumers, for example electrical plumbing or gas issues on their houses.
Education
Primary And Elementary Education -
E.O.R.M Lic. Armando Sobalvarro Conde
Guatemala City1st Grade -
Dieguez Olaverri
Guatemala CityMiddle And High School - Computational Science
Liceo Montegal
Guatemala CityAssociate of Arts - 3D Course Moderator
INTECAP
Guatemala CityUniversity - Software Systems
Mariano Gálvez
Guatemala City, GuatemalaEnglish Language
IGA
Guatemala CitySkills
- Intermediate level of Excel, Word and Power Point
- Editing software skills (Premiere pro, After Effects, Filmora)
- Knowledge in hardware and construction material
- Typing skills
- Call center experience
- Complaint handling
- Customer service
- Documentation
- Multitasking and organization
Timeline
Agent Services Representative
Everise
03.2025 - 09.2025
Agent Services Representative
Conduent
06.2024 - 01.2025
Sales Assistant
Ferretería “El Punto”
03.2021 - 05.2024
Pre-practice and Internships
Novocolor S.A
01.2018 - 01.2019
Primary And Elementary Education -
E.O.R.M Lic. Armando Sobalvarro Conde
1st Grade -
Dieguez Olaverri
Middle And High School - Computational Science
Liceo Montegal
Associate of Arts - 3D Course Moderator
INTECAP
University - Software Systems
Mariano Gálvez
English Language
IGA