Orlando Hernandez Flores
Quetzaltenango,QZ
Summary
Proven track record in enhancing customer experiences and driving sales through effective strategies. Skilled in conflict resolution and inventory management, with a focus on promoting store aesthetics and operational efficiency. Guaranteeing clients obtain necessary attention and addressing issues
Overview
3
3
years of professional experience
Work History
Retail Manager
Endless Sneaker Boutique
Falls Church, VA
06.2022 - 04.2025
- Managed daily operations of a trendy sneaker boutique.
- Supervised staff to ensure excellent customer service experiences.
- Trained new employees on store policies and sales techniques.
- Organized inventory management to maintain product availability.
- Developed promotional displays to attract customer attention.
- Implemented visual merchandising standards to enhance store aesthetics.
- Collaborated with suppliers for timely product restocking and orders.
- Conducted staff meetings to discuss sales strategies and team goals.
- Managed daily operations of the store, including opening and closing procedures.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strategies for increasing sales and improving customer service.
Education
High School Diploma -
Justice High School
Falls Church06-2022
Skills
- Inventory management
- Customer service
- Sales strategy
- Retail operations
- Conflict resolution
- Effective communication
- Problem solving
- Quality assurance
- Relationship building
- Dependable and responsible
- FLUENT IN [ENGLISH]
- FLUENT IN [SPANISH]
- Good Telephone Etiquette
Affiliations
- family time on days off
- church member
- community improvement
- sneakerhead
Accomplishments
- excellence in customer service
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Retail Manager
Endless Sneaker Boutique
06.2022 - 04.2025
High School Diploma -
Justice High School
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