Omkar Cordova
Guatemala
Summary
OMKAR JOSÉ CÓRDOVA SANTOS PROFESSIONAL SUMMARY Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Everise
10.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Certified Medical Interpreter Language
Teleperformance
02.2023 - 10.2023
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Translated procedural information to facilitate understanding between doctors and patients.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
Customer Service Representative
TELUS INTERNATIONAL
07.2019 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Nearsol
01.2019 - 05.2019
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Processed payments and applied to customer balances.
- Processed payments and contracts on accounts.
Customer Service Representative
C3
01.2018 - 09.2018
- Offered advice and assistance to customers, paying attention to special needs or wants
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Alorica-SiriusXM
12.2017 - 04.2018
- Answered constant flow of customer calls with minimal wait times.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
Customer Service Representative
Alorica - T-Mobile
09.2015 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Allied Global Contact Center And BPO
10.2014 - 01.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
Education
IMB-PC
2012
Cambridge International
2011
Liceo Victoria Y Libertad
2010
Skills
- Customer Relations
- Account Management
- Energetic and motivating leader with
- Proven ability to effectively manage
- Both personal and projects Self
- Starter to create a good environment
- And good business relationship in
- Order to develop a good job as a
- Team Capable to accomplish a goal
- That will be set to me with passion
- And executing the right business
- Olán and creating new ideas as well
- Building customer trust and loyalty
- Issue and complaint resolution
Timeline
Customer Service Representative
Everise
10.2023 - 05.2024
Certified Medical Interpreter Language
Teleperformance
02.2023 - 10.2023
Customer Service Representative
TELUS INTERNATIONAL
07.2019 - 09.2022
Customer Service Representative
Nearsol
01.2019 - 05.2019
Customer Service Representative
C3
01.2018 - 09.2018
Customer Service Representative
Alorica-SiriusXM
12.2017 - 04.2018
Customer Service Representative
Alorica - T-Mobile
09.2015 - 09.2017
Customer Service Representative
Allied Global Contact Center And BPO
10.2014 - 01.2015
IMB-PC
Cambridge International
Liceo Victoria Y Libertad
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