OLGA LUCRECIA VIELMAN LOPEZ
BACHLOR IN BUSINESS
Guatemala Ciudad
Summary
Accomplished General Manager at MOEN CENTROAMERICA S.A, adept in operations management and fostering strong client relationships, significantly driving business growth. Skilled in financial management and adaptability, demonstrated through strategic budget control and market trend analysis. Proven track record in enhancing customer loyalty and optimizing inventory, ensuring organizational success and efficiency.
Focused on achieving the efficiency of being a local supplier with the products of overseas to reduce inventory on the customer warehouse and maintain an efficient inventory rotation in the company warehouse.
Close follow up to reports of payables and age of balances.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Allied Global BPO
02.2020 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
Logistics Executive
QUICK SHIPPING
08.2016 - 04.2017
- Purchase inventory according to projects needs
- Used [Software] to coordinate and monitor outgoing and inbound deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..
- Coordinated international shipments, navigating complex customs requirements and ensuring compliance with import/export regulations.
- Managed department inventories to identify unusual activities, excesses and fluctuations.
- Review weekly billing status, current and past due loan portfolio to recover resources.
GENERAL MANAGER
MOEN CENTROAMERICA S.A
05.1999 - 12.2005
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Inventory review to ensure stock levels for customer satisfaction and sales accomplishing with their goals.
- Credit aging and recover overdue accounts keeping the customer satisfaction.
- Weekly report of financial status with credits age
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
BBA - Language Interpretation And Translation
LOYOLA ESCUELA DE NEGOCIOS FOR THE AMERICAS
Guatemala City, Guatemala 05.2001 -
BBA - Business Management
UNIS
Guatemala City, Guatemala 05.2001 -
BBA - Business Administration And Management
INSTITUTO FEMENINO ESTUDIOS SUPERIORES
Guatemala City, Guatemala 05.2001 -
Certificate of Technical Studies - Business Administration And Management
IFES, (Instituto Femenino De Estudios Superiore)
Guatemala City, Guatemala 05.2001 -
Skills
Operations management
Decision-making
Financial management
Business administration
Adaptability and flexibility
Verbal and written communication
Inventory management
MS office
Timeline
Customer Service Representative
Allied Global BPO
02.2020 - Current
Logistics Executive
QUICK SHIPPING
08.2016 - 04.2017
BBA - Language Interpretation And Translation
LOYOLA ESCUELA DE NEGOCIOS FOR THE AMERICAS
05.2001 -
BBA - Business Management
UNIS
05.2001 -
BBA - Business Administration And Management
INSTITUTO FEMENINO ESTUDIOS SUPERIORES
05.2001 -
Certificate of Technical Studies - Business Administration And Management
IFES, (Instituto Femenino De Estudios Superiore)
05.2001 -
GENERAL MANAGER
MOEN CENTROAMERICA S.A
05.1999 - 12.2005