Travel
Norma Morales
CIO
Guatemala
Summary
Experienced CIO with over 15 years of experience in different industries such as finance, agriculture, milling, telephony, banking, general consumption and services with strategic business vision, capable of turning IT into a strategic ally that supports business value generation; improving customer satisfaction.
Excellent reputation widely proven capabilities leading implementations with simultaneous Big Bangs /Roll-Outs and forefront solutions delivering, focused on improving business productivity and therefore profits.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
SVP CIO LatAm
EZCorp
Guatemala
12.2017 - Current
- Member of Ezcorp corporate Executive Committee which provides guidelines and priorities for all IT related initiatives across the corporation.
- Researched new technologies and chose best options for company priorities and cost-effectiveness.
- Configured and implemented IT initiatives to produce measurable business value.
- Created and Grew a Shared services team by sourcing well-qualified employees using new recruitment strategy.
- Standardize implementation of an in-house POS software in Latam on time and budget.
- Conducted thorough IT due diligence to properly assess the value of the target entity, as well as any potential risks that could be realized should the transaction close
IT Director
Molinos Modernos - CMI Group
Guatemala
07.2015 - 08.2017
- Analyzed department and job-related functionality requirements to align technology priorities with business needs by restructuring within unit to prepare for group synergy, better use of resources and standardize support areas in all places (Central America, Mexico, Panama, and Dominican Republic).
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
Corporate IT Manager
Grupo Pantaleon
Guatemala
12.2012 - 06.2015
- Guided organizational technology strategy and roadmaps.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Oversaw development and implementation of improvements to support and network operations.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Stabilization of the implemented ERP: SAP and PIMS process leader
- Incorporated technology guidelines, controls, processes and solutions to mitigate business risks.
- Built agile and responsive teams to maintain cloud-based and stand-alone systems.
- Applied emerging technology knowledge to achieve key business objectives.
- Implemented ISO 9000 & ISO 27000 Stage 1
Systems Manager
Philip Morris - Tabacalera Centroamericana
Guatemala
2000.06 - 2005.05
- Administered system controls, databases and networks.
- Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
- Supported implementation and migration from ERP MXP to ERP SAP R/3 for Central America, including Panama (6 countries) in record time, 10 months.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
Project Manager /Implementation Manager
Byte
Guatemala
1996.06 - 2000.06
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Identified, reviewed and applied policies and procedures.
- Provided management for internal personnel, contractors and vendors.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Education
Diploma - International Certification in Executive Coaching
Tecnologico De Monterrey
Mexico 02.2021 - 02.2022
Master - Operations Research
Universidad Francisco Marroquin
Guatemala 01.1996 - 11.1997
Bachelor of Science - Computer Information Systems
Loyola University
New Orleans 08.1992 - 05.1994
Diploma - Systems Analyst
Universidad Francisco Marroquin
Guatemala 01.1988 - 11.1991
Skills
Budgeting
System design
IT architecture
Business administration
Staff Management
Mergers & acquisitions
Corporate leadership
Strategic planning
Project Management
Interests
Hiking
Accomplishments
- Create a Shared Service Center in Guatemala under challenging circumstances during Covid-19 Pandemic.
- Important Acquisitions in Mexico during 2019-2021
- Stabilization of a SAP ERP Implementation on 2012
- Implementation of 1st automated Flour mill in Mexico for Molinos Modernos
Timeline
Diploma - International Certification in Executive Coaching
Tecnologico De Monterrey
02.2021 - 02.2022
SVP CIO LatAm
EZCorp
12.2017 - Current
IT Director
Molinos Modernos - CMI Group
07.2015 - 08.2017
Corporate IT Manager
Grupo Pantaleon
12.2012 - 06.2015
Systems Manager
Philip Morris - Tabacalera Centroamericana
2000.06 - 2005.05
Project Manager /Implementation Manager
Byte
1996.06 - 2000.06
Master - Operations Research
Universidad Francisco Marroquin
01.1996 - 11.1997
Bachelor of Science - Computer Information Systems
Loyola University
08.1992 - 05.1994
Diploma - Systems Analyst
Universidad Francisco Marroquin
01.1988 - 11.1991