Noé Michell Josué Godoy Campbell
Dj/Producer/Sound Engineer
Guatemala
Summary
DJ/Producer/Sound Engineer with over 10 years of experience performing in various countries, including the United States, Mexico, Nicaragua, Spain, and Guatemala. Expertise in music production, sound engineering, and live performance. Also experienced in customer service, technical support, and the agricultural sector. Passionate about delivering quality experiences and solving problems efficiently. Proven leadership and creative skills in both music and business environments.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Retention Representative
VXI
2024.09 - Current
- Developed strong product knowledge, enabling the provision of informed recommendations tailored to individual client needs.
- Managed high call volume, maintaining professionalism and efficiency in all interactions.
- Implemented tactics to minimize cancellations by proactively identifying potential issues and offering solutions.
- Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.
Customer Service, Technical Support and Back Office
24/7 Ai
2023.07 - 2024.02
- Provided technical support to clients having issues with installation, password resets, application troubleshooting, and banking services.
- Handled customer queries related to ATM locations, transfers, and general information.
Customer Service
Panamericom
2022.11 - 2023.07
- Provided exceptional customer service, fostering long-lasting relationships with clients.
- Exceeded performance metrics consistently by delivering exceptional customer service experiences.
- Managed medical test payment queries and assisted with insurance-related inquiries.
Loyalty and Retention agent
Telus International, Guatemala
2021.12 - 2022.10
- Customer retention through the investigation of the case, offer a solution to the customer's problem, avoid the cancellation of the product and the loss of a customer
Logistic Manager
SIGUANSIS SA
2020.08 - 2021.11
- Oversaw the storage and distribution of agricultural products such as latex, wood, cattle, and cacao.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
Assistant Agronomist
Hacienda El Establo
2020.08 - 2021.11
- Ensured healthy crop and cattle growth, providing timely fertilizers, fungicides, and crop control.
- Conducted field visits regularly to monitor crop progress, identify issues early on, and provide expert guidance for optimal growth conditions.
- Provided guidance and recommendations regarding planting and cultivation methods.
Waiter
Terroni
2017.08 - 2020.03
- Provided excellent customer service and ensured a pleasant dining experience.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Busser
Yinya Ramen
2017.09 - 2020.03
- Served customers and ensured a high-quality dining experience.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
Cleaner
Incognito
2017.07 - 2020.03
- Managed kitchen cleanliness and organization, ensuring smooth operations.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
Internal Assistant
Ministerio Puerta de esperanza
2015.08 - 2016.02
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Sales representative
JCN GUATEMALA
2014.10 - 2015.02
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Sales representative
Figaly
2014.08 - 2014.10
- Sales representative for Figaly brand perfumes.
Education
High School Diploma -
The University of Nebraska
Guatemala City, Guatemala 2001.05 -
No Degree -
Julio Verne
Guatemala City, Guatemala 2001.05 -
Skills
Persuasive Communication
Troubleshooting
Leadership & Team Management
Empathy
Honored Creativity
Technical Support
Customer Service
Problem-solving
Timeline
Retention Representative
VXI
2024.09 - Current
Customer Service, Technical Support and Back Office
24/7 Ai
2023.07 - 2024.02
Customer Service
Panamericom
2022.11 - 2023.07
Loyalty and Retention agent
Telus International, Guatemala
2021.12 - 2022.10
Logistic Manager
SIGUANSIS SA
2020.08 - 2021.11
Assistant Agronomist
Hacienda El Establo
2020.08 - 2021.11
Busser
Yinya Ramen
2017.09 - 2020.03
Waiter
Terroni
2017.08 - 2020.03
Cleaner
Incognito
2017.07 - 2020.03
Internal Assistant
Ministerio Puerta de esperanza
2015.08 - 2016.02
Sales representative
JCN GUATEMALA
2014.10 - 2015.02
Sales representative
Figaly
2014.08 - 2014.10
High School Diploma -
The University of Nebraska
2001.05 -
No Degree -
Julio Verne
2001.05 -