Nicolle Castaneda
Guatemala City
Summary
Dynamic professional with a proven track record at EPCOT, enhancing guest experiences and increasing sales through exceptional customer service and strategic merchandise placement. Skilled in effective communication and leadership, adept at fostering strong teamwork and resolving complex issues. Fluent in two languages, demonstrating a results-driven approach with a focus on achieving client satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Disney College Program Intern
EPCOT
01.2024 - 06.2024
- Program emphasized teamwork, effective communication, sales and problem solving skills at Mission: SPACE and Creations Shop in Epcot theme park.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Supported successful store openings and closings by completing necessary tasks in a timely manner, ensuring readiness for business hours.
- Increased sales through effective product promotion and strategic merchandise placement.
Call Center Representative
National Grid Usa Service Company
05.2023 - 12.2023
- Managed connections and disconnections of electricity services in the state of Massachusets
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Agent
Foody Express
03.2020 - 12.2021
- Sales of iberian products imported from Spain
- Developed strong relationships with clients through excellent customer service and regular followups.
Education
Marketing
Rafael Landivar University
Guatemala City, Guatemala06.2026
High School Diploma -
Neozelandes
Guatemala City, Guatemala11.2021
Skills
- Strong teamwork
- Leadership Qualities
- Exceptional communication
- Public Speaking Proficiency
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Disney College Program Intern
EPCOT
01.2024 - 06.2024
Call Center Representative
National Grid Usa Service Company
05.2023 - 12.2023
Sales Agent
Foody Express
03.2020 - 12.2021
Marketing
Rafael Landivar University
High School Diploma -
Neozelandes
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