NATALIA DE LEÓN
Pre School Teacher
Ciudad de Guatemala,GU
Summary
Personable, dedicated, and compassionate educator with a knack for creating engaging and supportive learning environments. Well-versed in curriculum development, effective teaching methodologies, and classroom administration, combined with strong organizational skills. Experienced in professional development and adapting to versatile educational settings. Academic facilitator, and motivational teacher, committed to fostering a positive impact on students' academic journeys and personal growth. Skilled in utilizing classroom and online technologies, maintaining organized and on-task learning spaces, and meeting individual student needs with warm, safe, and inclusive educational environments.
Overview
6
6
years of professional experience
21
21
years of post-secondary education
2
2
Languages
Work History
PRE SCHOOL - ENGLISH HOME TEACHER
COLEGIO HAN AL INTERNATIONAL
10.2024 - Current
- Care and supervision of students during arrival, dismissal, and recess
- Lesson planning for the Nursery grade (ages 2-3) in subjects such as pre-math, science and social studies, communication and language, and phonics
- Preparing materials for lessons
- Planning and organizing recreational activities related to Thanksgiving, Christmas, and summer
- Coordinating and leading clubs focused on cooking, art, and science experiments
- Implemented effective assessment strategies for monitoring student progress, adapting instruction based on results.
- Boosted student motivation and participation in class activities through the implementation of innovative instructional techniques.
- Developed strong parent-teacher relationships, ensuring clear communication regarding student progress and areas for improvement.
- Developed and implemented classroom routines to address varying student needs.
CUSTOMER SUPPORT
TELUS INTERNATIONAL
01.2023 - 01.2024
- Company Overview: BPO - ROBLOX
- Tickets management when responding to customer issues
- Knowledge of users accounts whether or not are hacked
- Restoring and verification of processes on user accounts
- Achieve quality goals on tickets attended and handled
- Management and resolution of tickets in an established time
- Resolution of tickets about technical problems and basic doubts about Roblox gaming platform
- BPO - ROBLOX
- Provided exceptional customer support by answering queries related to device functionality and usage tips.
MUNICIPAL PLANNING MANAGEMENT ASSISTANT
MUNICIPALIDAD DE ANTIGUA GUATEMALA
10.2021 - 04.2022
- Verification in camp and filling files of the establishments open to the public, EOP
- Data entry in the municipal system of establishments open to the public
- Delivery of forms and records for the entry of files for requests for Commercial Registration Cards
- Delivery of notifications related to EOP
- Warm attention to customer service by call and face-to-face
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
Pre School Assistant Teacher & Science Teacher
Colegio Valle Verde - CES -
01.2020 - 07.2020
- Supported teachers with instructional materials, setting up equipment, and organizing resources for efficient lesson delivery.
- Handled administrative tasks such as data entry, filing documents, and updating student records accurately.
- Take care of classes in case of a teacher´s absence.
- Teacher's duties such as snack break, recess, lunch break, entries and finishing time of school.
- Experiment and apply different methodologies into my classes.
INDUCTION TEACHER
AMERICAN SCHOOL OF GUATEMALA
01.2019 - 12.2019
- Collaborate in planning lessons for Kindergarten, Grade 3, and Grade 5
- Monitor schedules to move students to their next classes and manage recess, lunch, and dismissal times
- Prepare materials related to lesson planning activities
- Conduct writing and reading classes in Spanish
- Manage and execute 'Mini Lessons' workshops for writer and reader workshops
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Education
DEGREE IN CLINICAL PSYCHOLOGY - Clinical Psychology
UNIVERSIDAD RAFAEL LANDÍVAR
Ciudad De Guatemala 01.2022 - Current
TEACHER SPECIALIZED IN EDUCATIONAL INCLUSION -
UNIVERSIDAD DEL VALLE DE GUATEMALA
Ciudad De Guatemala 01.2019 - 01.2020
High School Diploma -
COLEGIO BELGA GUATEMALTECO
Ciudad De Guatemala 05.2001 - 01.2018
Skills
Online teaching
Academic Training
Degree in Clinical Psychology, Universidad Rafael Landívar, 12/31/22
Timeline
PRE SCHOOL - ENGLISH HOME TEACHER
COLEGIO HAN AL INTERNATIONAL
10.2024 - Current
CUSTOMER SUPPORT
TELUS INTERNATIONAL
01.2023 - 01.2024
DEGREE IN CLINICAL PSYCHOLOGY - Clinical Psychology
UNIVERSIDAD RAFAEL LANDÍVAR
01.2022 - Current
MUNICIPAL PLANNING MANAGEMENT ASSISTANT
MUNICIPALIDAD DE ANTIGUA GUATEMALA
10.2021 - 04.2022
Pre School Assistant Teacher & Science Teacher
Colegio Valle Verde - CES -
01.2020 - 07.2020
INDUCTION TEACHER
AMERICAN SCHOOL OF GUATEMALA
01.2019 - 12.2019
TEACHER SPECIALIZED IN EDUCATIONAL INCLUSION -
UNIVERSIDAD DEL VALLE DE GUATEMALA
01.2019 - 01.2020
High School Diploma -
COLEGIO BELGA GUATEMALTECO
05.2001 - 01.2018
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