Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Mariana Martinez Gaarcia

Nancy Mariana Martinez Gaarcia

Customer Service
Guatemala,Villa Nueva

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Telus International
05.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Instituto Nacional De Educación Diversificada
Linda Vista Villa Nueva
01.2020 - 01.2021

Skills

Problem Resolution

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Timeline

Customer Service Representative

Telus International
05.2022 - Current

High School Diploma -

Instituto Nacional De Educación Diversificada
01.2020 - 01.2021
Nancy Mariana Martinez GaarciaCustomer Service