Márlyn Cristina López Salguero
Guatemala City
Summary
Results-driven Sales and Customer Experience professional with over 4 years of experience in fast-paced call center and customer-facing environments. Skilled in outbound and inbound communication, relationship building, objection handling, and opportunity identification. Comfortable with cold outreach, high-volume call activity, and CRM systems. Highly organized, coachable, and motivated to exceed sales and performance targets. Strong business acumen with a customer-centric and data-driven approach.
Overview
12
12
years of professional experience
Work History
GoTo Technologies,
Customer Support Tier 1
Guatemala City, Guatemala (Remote)
03.2023 - Current
- Trained in all products lines , providing comprehensive support to customers.
- Explained billing details, product features and account management
- Performed changes and cancellations while delivering excellent retention techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
TRADE Customer Service/ Guest Programs / Loyalty
Royal Caribbean
Guatemala
03.2019 - 12.2022
- Sales Experience, Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Evaluated current customer retention strategies and recommended improvements.
- Utilized knowledge of customer experience to deliver specialized customer retention.
Customer Service Representative
Teleperformance
Guatemala
03.2016 - 07.2019
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Online Typist
Nextec
Guatemala
02.2015 - 03.2016
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Transcribed meeting minutes into digital format and stored in data repository.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Prepared statistical reports with relevant company data and statistics.
Casa Serena
Receptionist
Guatemala
12.2013 - 01.2015
- Managed customer reservations and bookings.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
Education
Fourth-Fifth Semester of Professional Advertising - Commercial And Advertising Art
Universidad San Carlos De Guatemala - USAC
Guatemala07.2009
High School Diploma - undefined
Centro Educativo Bilingüe "La Vid"
Guatemala12.2005
Skills
- Cold Calling & Outreach
- Lead Qualification & Prospecting
- Opportunity Management
- Customer Retention & Upselling
- CRM & Data Management
- Objection Handling
- Multitasking in Fast-Paced Environments
- Time Management & Organization
- Business Communication
- Technical Aptitude
Languages
English
Full Professional
Spanish
Native or Bilingual
Work Preference
Work Type
Part TimeLocation Preference
RemoteTimeline
GoTo Technologies,
Customer Support Tier 1
03.2023 - Current
TRADE Customer Service/ Guest Programs / Loyalty
Royal Caribbean
03.2019 - 12.2022
Customer Service Representative
Teleperformance
03.2016 - 07.2019
Online Typist
Nextec
02.2015 - 03.2016
Casa Serena
Receptionist
12.2013 - 01.2015
High School Diploma - undefined
Centro Educativo Bilingüe "La Vid"
Fourth-Fifth Semester of Professional Advertising - Commercial And Advertising Art
Universidad San Carlos De Guatemala - USAC