Monica Barrios
Guatemala City,GU
Summary
Hardworking and passionate job with strong organizational skills eager to secure entry-level Sr management position. Ready to help team achieve company goals.
Strong leader and problem-solver dedicated to streamlining operations customer service and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Operations Manager
Alorica
11.2018 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
Operations Supervisor
Alorica
11.2016 - 11.2018
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Education
Business Psychology -
Utel
Mexico08.2024
Specialist in Psychology -
Universidad San Carlos De Guatemala
GuatemalaHigh School Diploma -
Colegio Jose Cecilio Del Valle
Guatemala10.2005
Skills
- Business Planning
- Organizational Management
- Workflow Optimization
- Customer Service
- Performance Monitoring
- Performance Reporting
- Project Planning and Development
- Project Leadership
- Customer Relations Specialist
- Cultural Awareness
Timeline
Operations Manager
Alorica
11.2018 - Current
Operations Supervisor
Alorica
11.2016 - 11.2018
Business Psychology -
Utel
Specialist in Psychology -
Universidad San Carlos De Guatemala
High School Diploma -
Colegio Jose Cecilio Del Valle
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