Hardworking and passionate job with strong organizational skills eager to secure entry-level Sr management position. Ready to help team achieve company goals.
Strong leader and problem-solver dedicated to streamlining operations customer service and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Operations Manager
Alorica
Guatemala City, Guatemala
11.2018 - Current
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Reduced turnaround time for project completion through effective resource allocation and team management.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Developed systems and procedures to improve operational quality and team efficiency.
Operations Supervisor
Alorica
Guatemala City, Guatemala
11.2016 - 11.2018
Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.