Milvia Yadira Del Cid Chua
9 Calle 19-35 A Zona 17, Lomas Del Norte, Guatemala.
Summary
Collaborative Key Account Manager with extensive professional experience in customer service, highly organized, strong analytic. Proven ability to learn quickly, evaluate problems, and initiate corrective actions. Comfortable in fast-paced, high stress situations, requiring attention to detail and follow through. Demonstrated success in organizing task, increasing efficiency, and obtaining maximum result from limited materials and manpower resources. Consistently demonstrated proficiency in positions of high responsibility and visibility. With excellent communication skills. Ability to manage multiple accounts, adapt to industry trends, and drive business growth. Work with cross-functional teams on production planning and facilities performance. Strategy management with customers to maintain allocation percentage level. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Key Account Manager
Proinso
04.2018 - Current
- Generate business opportunities, establishing and maintaining long-term relationships with customers, to follow up, and ensure that quotes, orders are being delivered as schedule, with clients in US, Latin America, and the Caribbean.
- Proinso is a global distributor of solar energy supplies with HQ in UK, office and warehouse in US, we distribute solar modules, inverters, structure for roof and ground, batteries, and cable
- Offering finance help as well by Crowdfunding or other options to the customers, so the projects can be executed.
- Strengthened client relationships through regular communication and effective problem solving.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Organized cross-functional teams between suppliers, our team and our customers to address complex client requests.
- Built and maintained strong client relationships to drive business growth.
Administrator
San Nicolas Laboratory
05.2009 - 10.2018
- Partnership, handling the administrative tasks, looking for new business opportunities, monitoring and developing corporate business services, responsible for the overall management of the establishment, purchases, and payments to suppliers
- Working with customers as Bimbo, PepsiCo, and others.
Key Account Manager
Koramsa
01.1999 - 01.2009
- To generate business opportunities, organizing and managing resources at the factory in compliance with customer requirements, within the stipulated time, as per time an action calendar for each program.
- Follow up in the areas of development, pre-production, production and export process.
- In charge of business allocated at the company for customers such as Old Navy, Gap, Banana Republic, Levis, Target, Kohls, Calvin Klein.
- Support Replenishment model and manage production demand based on actual sales.
- Besides the current production assigned, we implemented wash trips to our factory for new seasons products, those were presented to the buyers at Khol's HQ for Women's and Men's departments.
- Proactively identified potential issues within key accounts and production team, taking corrective action to prevent problems.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Plant Manager
Dry Clean USA
06.1996 - 07.1998
- Responsible for overseeing the production process and customer service in the production plant, five agencies and home delivery
- Training, induction and recruitment of operational staff and customer service
- Monitoring and solution to complaints and purchased inputs.
Plant Manager
Lavanderias Michael's
01.1994 - 05.1995
- Responsible for overseeing the production process and customer production two plants and home delivery
- Training, induction and recruitment of operational staff and customer service, and solution to complaints.
Education
Industrial Engineering -
University of San Carlos
01.1994
Bachelor CCLL -
Lycee Francais
01.1989
Skills
- Used to work under pressure
- Self-management
- Work ethic
- Strong experience in customer service
- Multitasking
- Team player
- Fast learner and strong negotiator
- Fluent English and Spanish
- Knowledge of Windows Excel/Word/Outlook/Visio/Project/ERP
References
- Irene Samayoa, Senior Sourcing Coordinator, Accesorios Globales S.A/Tata, (502) 42114533
- Cesar Colindres, Deputy Sr. Manager, SAE-A Trading, (502) 3521 3904
- Jorge Furlan, Sr. Raw Material Manager, Walmart, (502) 5414 4477
- Guillermo Gomez, Director, Winds Enterprises Limited, (1 849) 455 1900
Timeline
Key Account Manager
Proinso
04.2018 - Current
Administrator
San Nicolas Laboratory
05.2009 - 10.2018
Key Account Manager
Koramsa
01.1999 - 01.2009
Plant Manager
Dry Clean USA
06.1996 - 07.1998
Plant Manager
Lavanderias Michael's
01.1994 - 05.1995
Industrial Engineering -
University of San Carlos
Bachelor CCLL -
Lycee Francais
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