Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Milton Fernando Cuellar Valdés

Technical Architect
Guatemala City

Summary

Channel sales and partner strategy professional with 15+ years of experience in direct sales, partner management, and solution design across IT and technology sectors. Proven ability to develop and execute partner business plans, drive revenue growth, and lead cross-functional teams through influence. Skilled in pipeline development, technical solution design, and both pre-sales and post-sales support. Recognized for strong communication, problem-solving, and the ability to align sales strategy with partner success criteria to consistently exceed targets.

Experienced with managing partner sales and developing strategic partnerships. Utilizes relationship-building skills to drive revenue growth and enhance collaboration. Track record of negotiating successful deals and aligning partner objectives with business goals.

Overview

20
20
years of professional experience
7
7
Certifications
2
2
Languages

Work History

Technical Architect

HCL Tech / Xerox Guatemala
11.2021 - Current
  • Designed and implemented advanced partner and client solutions for North America and EMEA.
  • Worked with partners and clients to align business models with Xerox solutions, driving higher adoption and satisfaction.
  • Delivered complex print management and security solutions, ensuring scalability and cost savings.
  • Created comprehensive documentation for system designs, ensuring clarity of purpose and facilitating seamless maintenance activities.
  • Delivered high-quality solutions within tight deadlines while adhering to budget constraints.

Technical Delivery Manager

HCL Tech / Xerox Guatemala
12.2019 - 11.2021
  • Supported channel and direct sales teams with solution implementation to achieve partner-driven revenue targets.
  • Managed cross-regional delivery, ensuring partner enablement and alignment with business objectives.
  • Streamlined project delivery by implementing agile methodologies and automating processes.
  • Coordinated employee scheduling around delivery timeframes, resolving conflicts and supporting consistent availability of necessary competencies.

Service Delivery Manager

Xerox Guatemala
11.2016 - 12.2019
  • Acted as liaison between sales, delivery, and client stakeholders to ensure renewals and satisfaction.
  • Supported regional partner strategy by ensuring service excellence in delivery and execution.
  • Improved service quality, addressing client concerns promptly and professionally.
  • Led cross-functional teams to achieve project goals on time and within budget.
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.

Channel Manager & Product Manager (Xerox Products)

PBS Guatemala
07.2012 - 12.2015
  • Developed partner network for Xerox in Guatemala, onboarding and training key partners.
  • Designed and executed partner business plans, enabling growth in commercial and government sectors.
  • Delivered secure print and network environments for major accounts (Congress, Minfin, RGP, Promerica, and financial institutions).
  • Achieved significant partner-led revenue growth through strategic solution selling.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.

Senior Trainer

Transactel
10.2009 - 07.2012
  • Mentored and enabled technical teams and junior trainersto deliver new support solutions.
  • Implemented partner/customer training programs that improved adoption and efficiency.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.

Pre & Post Sales Support Engineer

D-Link Guatemala
01.2006 - 01.2009
  • Provided channel partner support for pre-sales and post-sales in networking solutions.
  • Designed and implemented network and security solutions for municipalities, banks, and private businesses.
  • Built technical partner capacity through training and direct collaboration, improving sales outcomes.

Education

Bachelor of Science - Electronic Engineering

Universidad Mariano Gálvez
Guatemala
05.2001 -

Skills

Partner & Channel Sales Development

Strategic Account & Relationship Management

Sales Pipeline & Opportunity Generation

Technical Solution Design (Print & Network)

Revenue Growth & Target Achievement

Training & Partner Enablement

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Certification

Six Sigma Green Belt & Yellow Belt

Timeline

Technical Architect

HCL Tech / Xerox Guatemala
11.2021 - Current

Technical Delivery Manager

HCL Tech / Xerox Guatemala
12.2019 - 11.2021

Service Delivery Manager

Xerox Guatemala
11.2016 - 12.2019

Channel Manager & Product Manager (Xerox Products)

PBS Guatemala
07.2012 - 12.2015

Senior Trainer

Transactel
10.2009 - 07.2012

Pre & Post Sales Support Engineer

D-Link Guatemala
01.2006 - 01.2009

Bachelor of Science - Electronic Engineering

Universidad Mariano Gálvez
05.2001 -

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Milton Fernando Cuellar ValdésTechnical Architect