Mercedes Tzuban Velasquez
Guatemala
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hotel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
TELEPERFORMANCE
05.2022 - Current
- Been working such as hotel industry
making reservations for united states and canada - Manged over 30 customer calls
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes
Customer Services Representative
CONDUENT
07.2018 - 04.2022
- Assisted dental insurance company verifying patient information. work directly with dental assistants or dentists. Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied effective time management techniques to meet tight deadlines.
Education
High School Diploma -
Colegio Jose Milla Y Vidaurre
Guatemala 01.2011 - 10.2013
High School Diploma -
English Academy
Guatemala 01.2012 - 10.2012
Skills
Account Updating
Timeline
Customer Service Representative
TELEPERFORMANCE
05.2022 - Current
Customer Services Representative
CONDUENT
07.2018 - 04.2022
High School Diploma -
English Academy
01.2012 - 10.2012
High School Diploma -
Colegio Jose Milla Y Vidaurre
01.2011 - 10.2013
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