Open To Work
Melvin Bosarreyes
System Adminstrator - IT Professional
Quetzaltenango,Quetzaltenango
Work Preference
Summary
Adaptable IT Administrator with 12 years leading effective and efficient support teams. Skilled at enhancing and replacing outmoded and inefficient support policies and technologies. Expert at hands-on service for demanding projects. Dedicated to providing first-rate support experiences.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Application Engineer
Stattion Casinos
Las Vegas, NV
03.2025 - 04.2026
- Collaborated with cross-functional teams to design application solutions for gaming systems.
- Analyzed user requirements to develop effective software specifications and documentation.
- Provided technical support and troubleshooting for casino software applications and systems.
- Conducted system testing to ensure applications met business needs and quality standards.
- Assisted in integrating third-party tools into existing casino management systems.
- Maintained documentation of application processes and updates for operational efficiency.
- Participated in project meetings to communicate progress and address technical challenges.
- Created detailed documentation of application designs and processes.
- Assisted in the integration of new technologies into existing applications.
- Configured, maintained, and troubleshot application systems.
- Analyzed user needs and system functionality to determine technical design specifications.
- Identified areas where automation could improve business processes or reduce costs.
- Monitored performance of applications to ensure optimal performance levels are met.
- Oversaw subcontractors in completing commissioned tasks related to ongoing projects, confirming compliance with developmental assignments.
- Provided support for existing applications in production environment.
- Actively participated in design meetings with stakeholders to understand project objectives.
- Provided guidance on application architecture design decisions based on industry standards.
- Collaborated with cross-functional teams to define app specifications and integrate user-facing elements with server-side logic.
- Engaged in continuous learning to stay updated with new technologies and programming techniques.
- Provided technical support and training to users and internal teams.
- Adapted applications for various platforms, including mobile, desktop, and web.
- Developed and maintained comprehensive application documentation for future reference and upgrades.
- Recommended improvements to facilitate team and project workflow.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
- Identified opportunities for process improvements to decrease in support calls.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Developed requirements for system modifications and new system installations.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
Corporate IT Administrator
Station Casinos
Las Vegas, Nevada
02.2022 - 03.2025
- Assisted with the installation of new applications on workstations and peripherals.
- Verify functionality of Audio and Video systems in conference rooms
- Utilize Axonius app to verify computer Serial number and location
- Utilize Tanium to push software.
- Performed periodic maintenance tasks such as disk clean up, windows updates.
- Conducted research into emerging technologies in support of system development efforts.
- Consulted users to determine areas in need of improvement.
- Provided technical guidance to staff members regarding best practices in IT operations.
- Installed, configured, and maintained hardware such as computers, and printers.
- Deployed patches on all desktops and laptops in order to maintain security standards within the organization.
- Designed service call policies, specifying proficiencies for employees and escalation points when support ticket resolution required supervisor expertise.
- Monitored system performance to ensure optimal availability of services.
- Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
- Designed, configured and tested computer hardware and operating system software.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Coordinated with vendors and company personnel to facilitate purchases.
- Planned, tested and supported high-availability infrastructures.
- Analyzed equipment performance records to determine need for repair or replacement.
- Responded promptly to incidents reported by users via phone or email tickets.
- Provided technical support for users with complex IT issues.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Troubleshot network connectivity problems between remote sites and headquarters.
- Assisted with customer requests and answered questions to improve satisfaction.
- Modified existing software systems to enhance performance and add new features.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Deployed operating systems.
- Provided recommendations on hardware purchases based on customer requirements.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Acted as single point of contact for customers during technical faults and security-related events.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Resolved hardware issues including replacing parts as necessary.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Set up user profiles on local machines according to established standards.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Participated in team meetings to discuss project status updates.
- Maintained positive working relationship with fellow staff and management.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Palace Station Senior IT Technician
Station Casinos
Las Vegas, Nevada
03.2019 - 01.2022
- Tracked service requests through a ticketing system in Service Now.
- Troubleshoot POS terminal
- Configured and Deployment of POS Terminal
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Monitored system performance and implemented preventive maintenance procedures.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Acted as single point of contact for customers during technical faults and security-related events.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Provided recommendations on hardware purchases based on customer requirements.
- Provided technical support to users via telephone or remote access.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Set up user profiles on local machines according to established standards.
Palms Casino Senior IT Technician
Station Casinos
Las Vegas, Nevada
10.2015 - 03.2020
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Evaluated software or hardware to recommend improvements or upgrades.
- Create and configured Profile IDs and Terminal ID using Universal Desktop
- Troubleshoot and configured POS terminals
- Manage users in Infogenesis Universal Desktop.
- Created and troubleshoot Kitchen printers in UD
- Support and installation of SpaSoft software for the Spa At Palms
- Support and installation of YellowDog system for the Palms store.
- Monitored system performance and implemented preventive maintenance procedures.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Acted as single point of contact for customers during technical faults and security-related events.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Provided recommendations on hardware purchases based on customer requirements.
- Resolved hardware issues including replacing parts as necessary.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Participated in team meetings to discuss project status updates.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Deployed operating systems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
IT Supervisor
Palms Casino and Resort
Las Vegas, NV - Nevada
10.2012 - 09.2015
- Analyzed system logs regularly to detect any potential issues or security breaches.
- Created detailed documentation regarding system configurations, processes and procedures for future reference.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Examined metrics and prepared IT project progress reports.
- Collaborated with other departments within the organization to identify opportunities for improved efficiency through the use of technology.
- Coordinated with vendors on maintenance contracts, upgrades or new purchases as required.
- Performed troubleshooting steps when needed in order to diagnose and resolve technical issues quickly and effectively.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Managed backup, user account and helpdesk systems.
- Provided company users with tech support for IT problems and account maintenance.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Identified areas for improvement in existing systems and processes and developed solutions accordingly.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Evaluated new products, technologies based on cost, benefit analysis prior to making recommendations for purchase decisions.
- Provided guidance, instruction and direction to staff members in order to achieve organizational objectives.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Maintained up-to-date knowledge of emerging technologies in order to evaluate their applicability for the organization's needs.
- Supervised and trained 4 computer operator trainees, promoting full staffing with trained and knowledgeable employees.
- Assisted users with basic setup and troubleshooting of desktop computers, laptops and mobile devices.
- Met with users, vendors and technicians to determine computing requirements.
- Managed day-to-day activities of IT personnel, including hiring, training, performance evaluation, scheduling and disciplinary action.
- Recruited, trained and supervised IT department staff.
- Understood and followed oral and written directions.
Education
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA06-2007
Some College (No Degree) - Computer Science
Los Angeles Community Adult School
Los Angeles, CASkills
- Universal Desktop Manage Users, licenses and configured TIDs and PIDs
- POS Deployment/configuration
- Spasoft
- DataMagine
- IBM iSeries LMS/JDE/Kronos
- Yellowdog
- Data Management
- Performance Tuning
- Remote Support
- Active Directory
- Server Management
- Mobile Device Management
- Incident Management
- Information Security
- Operating Systems
- Patch Management
- Software Installation
- Hardware Troubleshooting
- Database Administration
- Technical Troubleshooting
- User Support
- Team Collaboration
- Hardware Installation
- Software Management
- System Testing
- Application Configuration
- System Updates
- Self Motivation
- New Program Installations
- Quick Learner
- Testing and Quality Assurance
- Program Installations
- Decision-Making
- Diagnosing Issues
- Workstation Maintenance
- Hardware Expertise
- Remote Conferencing Support
- User Training
- Script Writing
Languages
Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Application Engineer
Stattion Casinos
03.2025 - 04.2026
Corporate IT Administrator
Station Casinos
02.2022 - 03.2025
Palace Station Senior IT Technician
Station Casinos
03.2019 - 01.2022
Palms Casino Senior IT Technician
Station Casinos
10.2015 - 03.2020
IT Supervisor
Palms Casino and Resort
10.2012 - 09.2015
Some College (No Degree) - Computer Science
Los Angeles Community Adult School
High School Diploma -
Birmingham Community Charter High School