Melany Escobar Valdez
Master Business Psychology
Summary
Highly-effective Human Resources Coordinator delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in Coaching industry compliance.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Human Resources Coordinator Senior
Transactel S.A.
10.2021 - Current
- Established solid relationships between departments by providing well-rounded support across various teams.
- Maintained human resources information system and kept employee files up to date and accurate.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Complied with labor laws and regulations efficiently.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
Human Resources Business Partner
Transactel S.A.
07.2015 - 10.2021
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Facilitated effective communication between management and staff, fostering a positive work environment.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
Quality Assurance Analyst
Transactel S.A.
02.2011 - 07.2015
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Customer Service Representative
Transactel S.A.
12.2008 - 02.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Master Business Psychology -
05.2001 -
Bachelor Business Administration And Finance -
05.2001 -
Skills
Labor law knowledge
HR policies and procedures expertise
Team Leadership
Time Management
Negotiation
Teamwork and Collaboration
Problem-Solving
Decision-Making
Positive Attitude
Adaptability and Flexibility
Effective Communication
Organizational Skills
Problem Resolution
Interpersonal Skills
Languages
English
Professional Working
Certification
Coaching Excellence Switchgear
Timeline
COPC Standards
08-2024
Human Resources Coordinator Senior - Transactel S.A.
10.2021 - Current
Six Sigma Yellow Belt
05-2018
Coaching Excellence Switchgear
04-2017
Human Resources Business Partner - Transactel S.A.
07.2015 - 10.2021
Quality Assurance Analyst - Transactel S.A.
02.2011 - 07.2015
Customer Service Representative - Transactel S.A.
12.2008 - 02.2011
ESI School of Management - Master Business Psychology ,
05.2001 -
Galileo University - Bachelor Business Administration And Finance,
05.2001 -