Melany Escobar Valdez

Work History

Transactel S.A.

10.2021 - Current

Established solid relationships between departments by providing well-rounded support across various teams.
Maintained human resources information system and kept employee files up to date and accurate.
Streamlined HR processes for increased efficiency and reduced administrative workload.
Conducted new employee onboarding and provided ongoing orientation training.
Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
Complied with labor laws and regulations efficiently.
Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.

Transactel S.A.

07.2015 - 10.2021

Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
Facilitated effective communication between management and staff, fostering a positive work environment.
Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
Collaborated with cross-functional teams to develop integrated solutions for business challenges.
Managed full cycle of recruiting, hiring, and onboarding new employees.
Enhanced employee engagement by implementing innovative HR programs and initiatives.

Transactel S.A.

02.2011 - 07.2015

Mentored and coached team members on QA topics and strategies.
Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

Transactel S.A.

12.2008 - 02.2011

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Collaborated with team members to develop best practices for consistent customer service delivery.