Your Name
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Representative
Independence Blue Cross
11.2021 - 08.2021
- While working for, (IBC) I provided customers with quality support through phone calls, emails and chats.
Customer Service Representative
Guatemalan, ALORICA
03.2018 - 01.2019
Quality Analyst Representative
EVERISE
01.2017
- Analyzed customer care representative calls through evaluations, provided feedback on their opportunity areas to improve their development in alignment with the company's general and specific requirements
- Traveled to Arizona to open StateFarm as a new account, involving setup processes
- Conducted comprehensive training sessions for the account team, covered product knowledge, and explained client onboarding procedures
- Collaborated with suppliers and vendors to establish and maintain quality standards for incoming materials and components through weekly calibrations
- Provided training and guidance to staff members on quality assurance processes and best practices
- Performed internal audits to verify compliance with established quality standards, in addition to assessments to mitigate potential quality risks and ensure proper risk management strategies were in place, to ensure that products, services, or processes complied with relevant industry standards, regulations, and customer requirements
- Maintained detailed records of quality test results, issues, and corrective actions taken
- Generated reports and documentation to track quality metrics
- Collaborated with cross-functional teams to identify areas for process improvement and worked on continuous process optimization
- Collected and analyzed customer feedback to identify areas of improvement and implemented changes accordingly.
Skills
- GARCÍA
- As an International Relations
- Student, I’m actively seeking
- Opportunities to cultivate and
- Advance my professional career My
- Dedication lies in leveraging my skills
- To champion a company's mission
- And strategic objectives
- Proficient in establishing and
- Nurturing exceptional
- Communication channels, both
- Within and outside the organization
- Fostering productive relationships
- With stakeholders
- Adept at applying strong
- Organizational skills to successfully
- Coordinate and oversee multiple
- Concurrent projects and events
- Ensuring timely completion and
- Achievement of set objectives
- SKILLS AND
- QUALITIES
- Política Constructiva - Opinion writing workshop
- Whetu - Diploma in Women’s Rights
- MONUGUA - Volunteer for project organization
- MIcrosoft- Courses for the use of new tools and programs from
- Microsoft office (word, excel, Schedule, OneNote
- DIPLOMAS AND
- TRAININGS
Accomplishments
- Http://linkedin.com/in/melanierg m-429780249 Universidad de San carlos de Guatemala
- International Relations with specialization in
- International Security
- Aug 2022 - Sept 2023
- Logistics Coordinator - Lean Solutions Group
- Current
- Worked with Ryder Logistics
- Generating reports
- Collect data to complete payment records
- Auditing billing paperwork
- Responsible
- Multitasking
- Effective verbal and written communication skills
- Ability to analyze complex problems and develop practical solutions
- Flexibility and willingness to learn new skills or adapt to change
- Innovative thinking and creative problem-solving.
Certification
HIgh School Diploma
2023
"Los Andes" Bilingual School
MELANIE
Additional Information
- I provided customers with quality support through phone calls, emails and internet chats. and worked temporalry as Quality Control Analyst for Home Warranty of America.
Timeline
Customer Service Representative
Independence Blue Cross
11.2021 - 08.2021
Customer Service Representative
Guatemalan, ALORICA
03.2018 - 01.2019
Quality Analyst Representative
EVERISE
01.2017
HIgh School Diploma
2023
"Los Andes" Bilingual School
MELANIE