Mateo Urruela
Guatemala City
Summary
Hardworking, capable student who with passion can reach his goals. Very energetic and creative with excellent communication skills to convey conversations. Determined to work hard to help others and prove success in his studies and future goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Intern
Cemaco
11.2022 - 12.2022
- Developed working relationships with internal and external customers while assisting with account management duties.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
Volunteer
Qaxal
10.2023 - 12.2023
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Created educational materials to convey important information to service recipients.
Education
High School Diploma -
Valle Verde Z15.
Vista Hermosa 1 Z15.10.2024
Bachillerato En Ciencias Y Letras -
Valle Verde Z.15
Vista Hermosa 1 Z.1510.2024
Diploma En Educación Media -
Valle Verde
Vista Hermosa 1 Z.1510.2022
Diploma in Military Horsemanship -
Culver Academies
Culver, Indiana07.2023
Skills
- Public Speaking
- Adaptability and Dependability
- Community Service
- Professional Appearance
- Client relations strength
- Social Media Management
- Teamwork and Collaboration
- Creative and Resourceful
- Attention to Detail
- English, and Spanish Fluency
- Physical Conditioning
Accomplishments
- Trained and played in the school's soccer team for 10 years
- Played Competitive tennis for 5 years
-Won 3 championships with soccer team
Certification
-Certification in the Dale Carnegie Program
Soccer
I started playing soccer when I was 3 years old. Played in the School's team for ten years while playing in different academies winning leagues and trofies.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Volunteer
Qaxal
10.2023 - 12.2023
Intern
Cemaco
11.2022 - 12.2022
High School Diploma -
Valle Verde Z15.
Bachillerato En Ciencias Y Letras -
Valle Verde Z.15
Diploma En Educación Media -
Valle Verde
Diploma in Military Horsemanship -
Culver Academies
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