Maryuri Pérez
Accountant
Guatemala
Summary
Dynamic professional with a proven track record at Telus International, excelling in quality analysis and customer service. Adept at problem-solving and enhancing trainee engagement through interactive workshops. Recognized for fostering a positive learning environment and implementing effective teaching methodologies, driving continuous improvement and client satisfaction.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Quality Analyst
Telus International
Guatemala City, Departamento de Guatemala
10.2024 - Current
- Provided detailed reports on quality metrics, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Provided coaching to team members.
Language Instructor
Academia Europea
Guatemala, Departamento De Guatemala
04.2023 - 07.2024
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Boosted student confidence in speaking and comprehension abilities by providing consistent feedback and guidance during practice sessions.
- Mentored new language instructors on effective teaching strategies, contributing to a more cohesive department culture.
- Improved student language proficiency by incorporating immersive activities and interactive learning techniques into lessons.
- Implemented assessment tools to track student progress, allowing for adjustments in instructional approaches as needed.
- Employed diverse teaching approaches to help students of all abilities understand material.
Customer Service Representative
Telus International
Guatemala, Departamento De Guatemala
11.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Certified Zumba Instructor
Self-employeed
Guatemala City, Departamento de Guatemala
11.2024 - Current
- Received positive evaluations from participants due to clear instruction, high energy, and an encouraging attitude during classes.
- Conducted regular evaluations of class effectiveness, implementing adjustments as needed to continually improve participant experience.
- Enhanced client satisfaction by providing personalized instruction and modifications for various fitness levels.
Education
Legal And Social Sciences - Legal Studies
Universidad Mariano Galvéz De Guatemala
Zona Portales, Zona 17 Guatemala, Guatemala 02.2023 - Current
Accountant - Accounting
Colegio Panamericano
Km. 8 Ruta Al Atlántico, 36-01 Zona 18, Guatemala 01.2020 - 11.2022
Skills
Student engagement
Certification
CGFI - Certified Group Fitness Instructor
Timeline
Certified Zumba Instructor
Self-employeed
11.2024 - Current
CGFI - Certified Group Fitness Instructor
11-2024
Quality Analyst
Telus International
10.2024 - Current
Customer Service Representative
Telus International
11.2023 - 10.2024
Language Instructor
Academia Europea
04.2023 - 07.2024
Legal And Social Sciences - Legal Studies
Universidad Mariano Galvéz De Guatemala
02.2023 - Current
Accountant - Accounting
Colegio Panamericano
01.2020 - 11.2022
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