Marvin Daniel Sipac Chen
Customer Service Representative
Guatemala City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
24-7 A.i.
06.2022 - 12.2024
- Resolved customer complaints with empathy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Auxiliary Operator
Walmart CD Comidas
11.2016 - 04.2022
Education
High School Diploma -
Liceo De Computacion C.S.S Ciudad De Guatemala
Guatemala City, Guatemala 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Adaptability and flexibility
Complaint resolution
Call center experience
Customer relations
Data collection
Team collaboration
Microsoft Excel
References
- Name. Phone Number.
- Paola Batres 31359087
- Luis Herrera 34966408
- Erwin Gonzales 54341637
- Pedro Luis Godoy 48580110
Identification
Dpi: 2292-48675-0407
House Number: 3135-9087
Education - Degrees
- Managing the Windows Environment
- Basic Excel2010 FAD INTECAP
- Handling formulas and functions Excel 2010 FAD INTECAP
Timeline
Customer Service Representative
24-7 A.i.
06.2022 - 12.2024
Auxiliary Operator
Walmart CD Comidas
11.2016 - 04.2022
High School Diploma -
Liceo De Computacion C.S.S Ciudad De Guatemala
05.2001 -
Similar Profiles
Khushwant .Khushwant .
Project Engineer at C-DAC, Mohali(Payroll-ILeads(11/12/23-30/6/24) E-Solution (1/7/24-Present)Project Engineer at C-DAC, Mohali(Payroll-ILeads(11/12/23-30/6/24) E-Solution (1/7/24-Present)
Akila RajanAkila Rajan
Advisor at [24]7 .ai Customer Pvt Ltd.Advisor at [24]7 .ai Customer Pvt Ltd.
Latysha BelleLatysha Belle
Call Center Representative at Get Insured 24/7Call Center Representative at Get Insured 24/7