MARTIN PREUSS
Guatemala City
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2
2
years of professional experience
Work History
Rooms Intern/Front Desk Agent
Loews Royal Pacific Resort
Orlando, USA
01.2024 - 04.2024
- Directly assisted the Front Desk Agent Office and Housekeeping Department with a range of projects related to check-in, check-out process, hotel room cleanliness, and guest service
- Shadowed multiple department positions in the Hotel and trained in a variety of tasks
- Rotated through various functions such as Front Office, Housekeeping and Concierge to gain a general understanding of the different functions within the hotel
- Worked as a Front Desk Agent and performed the duties and responsibilities required such as: Greeting and thanking guests in a genuine, friendly tone
- Explained to the guest the charges posted to their accounts
- Anticipated the needs of guests, as well as resolving any difficulties or concerns.
Office Assistant
Johnson & Wales University Admissions
Providence, USA
05.2023 - 08.2023
- Engaged with prospective students via phone, email, and Accepted Student groups
- Conducted tour confirmations via phone and follow up with students via postcards post tour
- Performed a variety of office tasks, such as arranging, copying, organizing paperwork, and assembling materials to enhance the visitor experience
- Mentored and supervised groups of students during assigned New Student Orientation sessions
- Lead team-building activities, group discussions, and meetings for New Student Orientation
- Stayed overnight in a different residence hall during assigned New Student Orientation sessions.
Internship Trainee
Guatemalan-German Chamber of Commerce and Industry (AHK)
Guatemala City, Guatemala
05.2022 - 08.2022
- Completed daily office tasks, e.g., file management, translations, and written reports
- Edited, designed, and assisted on the use of social media platforms for marketing purposes
- Researched information on various topics of various industries in relation to the company
- Wrote articles that were published in the company’s associate’s magazines
- Collaborated in the preparation/updating the firm’s market studies/target market analyses
- Assisted on the organization and development of AHK Networking Events.
Education
Bachelor of Science, Business Administration -
Johnson & Wales University
Providence, RI, USA05.2024
Skills
- Microsoft Office
- Excel
- Canva
- Spanish
- English
- German
- Ambitious
- Adaptable
- Flexible
- Problem-Solving
- Achievement Oriented
- Team Player
- Fast Learner
- Interpersonal and Social Skills
- Strong Academic Record
Timeline
Rooms Intern/Front Desk Agent
Loews Royal Pacific Resort
01.2024 - 04.2024
Office Assistant
Johnson & Wales University Admissions
05.2023 - 08.2023
Internship Trainee
Guatemalan-German Chamber of Commerce and Industry (AHK)
05.2022 - 08.2022
Bachelor of Science, Business Administration -
Johnson & Wales University
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