Marlyn Diaz
Bilingual Secretary
Guatemala City,GU
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
24-7 Intouch
Guatemala , Guatemala
08.2021 - Current
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Alorica
Guatemala , Guatemala
08.2018 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
Customer Service Representative Agent
Telus International
Guatemala , Guatemala
05.2016 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
High School Diploma -
Escuela Nacional Central De Formacion Secretarial
Guatemala 01.2010 - 10.2013
Skills
Technical Support
undefinedTimeline
Customer Service Representative
24-7 Intouch
08.2021 - Current
Customer Service Representative
Alorica
08.2018 - 07.2021
Customer Service Representative Agent
Telus International
05.2016 - 08.2018
High School Diploma -
Escuela Nacional Central De Formacion Secretarial
01.2010 - 10.2013
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