Marlon Ortiz
Customer Service Representative
Summary
Driven and empathetic Customer Service Representative with a proven track record at Alorica, enhancing customer loyalty through exceptional service and active listening. Mastered call management and computer proficiency, resolving complex issues efficiently, leading to significant repeat business. Skilled in balancing high-stress situations and customer relations, showcasing a unique blend of technical and interpersonal skills.
Overview
1
1
year of professional experience
1
1
Language
Work History
Customer Service Representative
Alorica
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Liceo Integral Palenciano
Guatemala City, Guatemala 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Customer Relations
Call center experience
Computer Proficiency
Appointment Scheduling
Scheduling
Videogames
I love playing videogames is one of my favorite activities.
Timeline
Customer Service Representative
Alorica
10.2023 - Current
High School Diploma -
Liceo Integral Palenciano
05.2001 -