Mariela Sánchez Guzmán
Amatitlán
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Travel Advisor
Conduent Business Services
10.2023 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
Customer Service Representative
24/7 a.i.
07.2001 - 04.2023
Customer Service Representative
Tautón, S.A.
04.2017 - 09.2019
Call Center Representative
Administración De Call Centers
06.2015 - 12.2015
Teaching Assistant
Escuela De Formación Secretarial ENFOS AMATITLÁN
06.2015 - 09.2015
Assistant
Supervisión Educativa De Amatitlán
01.2012 - 11.2012
Elementary School Teacher
Colegio Mixto Del Valle
03.2011 - 11.2011
Secretary's Assistant
Supervisión Educativa De Amatitlán
01.2011 - 11.2011
Post Office Manager
CORREO DE GUATEMALA, S.A.
03.2008 - 11.2010
Assistant Manager
VEHICULOS INTERNACIONALES, S.A.
08.2006 - 10.2006
Assistant Manager
VEHICULOS INTERNACIONALES, S.A.
01.2006 - 08.2006
Assistant Manager
VEHICULOS INTERNACIONALES, S.A.
01.1999 - 01.2006
Asistente Departamento de Créditos
CELASA INGENIERIA Y EQUIPOS, S.A.
06.1998 - 01.1999
Reception Assistant
GRUPAGRO, S.A.
04.1997 - 04.1998
Education
Licenciatura en Administración Educativa -
Universidad De San Carlos De Guatemala
10.2023
P.E.M. Y T.A.E. -
Universidad de San Carlos de Guatemala
01.2023
Bilingual Secretary -
Colegio Comercial Guatemalteco
01.1996
High School Diploma -
Instituto Nacional De Educación Básica INEBA
01.1992
Elementary School -
Liceo Moderno Amatitlán
01.1989
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Travel industry experience
- Excellent customer service
- Administrative tasks
- Interpersonal communications
- Mentoring and training
Dpi
2493 34364 0101
Personal Information
- Profession: Profesora de Enseñanza Media en Pedagogía y Técnico en Administración Educativa
- Age: 46
- Marital Status: Married
References
Guillermo Alfonso Medrano Busto, 5201 7690,
Karen Fabiola Nájera Xol, 30360672,
Maritza Vides Salazar, Manager Assistant MULTIAUTOS, S.A., 2328 8833,
Wendy Ruiz Franco, Customer Service Assistant CORREO DE GUATEMALA, S.A., 6633 5643,
Gladys López, 5690 7084, 6633 5371,
Nancy de García, Financial Assistant TECUN, S.A., 2328 8800,
P.E.M. CARLA CONTRERAS, Sports Professor INEB Amatitlán JORNADA MATUTINA, 5693 1449, 6633 0314,
Licda. Magaly Gil Hernández, Principal E.O.R.M. El Cerro Corado J.V., 4324 1130
Timeline
Travel Advisor
Conduent Business Services
10.2023 - Current
Customer Service Representative
Tautón, S.A.
04.2017 - 09.2019
Teaching Assistant
Escuela De Formación Secretarial ENFOS AMATITLÁN
06.2015 - 09.2015
Call Center Representative
Administración De Call Centers
06.2015 - 12.2015
Assistant
Supervisión Educativa De Amatitlán
01.2012 - 11.2012
Elementary School Teacher
Colegio Mixto Del Valle
03.2011 - 11.2011
Secretary's Assistant
Supervisión Educativa De Amatitlán
01.2011 - 11.2011
Post Office Manager
CORREO DE GUATEMALA, S.A.
03.2008 - 11.2010
Assistant Manager
VEHICULOS INTERNACIONALES, S.A.
08.2006 - 10.2006
Assistant Manager
VEHICULOS INTERNACIONALES, S.A.
01.2006 - 08.2006
Customer Service Representative
24/7 a.i.
07.2001 - 04.2023
Assistant Manager
VEHICULOS INTERNACIONALES, S.A.
01.1999 - 01.2006
Asistente Departamento de Créditos
CELASA INGENIERIA Y EQUIPOS, S.A.
06.1998 - 01.1999
Reception Assistant
GRUPAGRO, S.A.
04.1997 - 04.1998
Licenciatura en Administración Educativa -
Universidad De San Carlos De Guatemala
P.E.M. Y T.A.E. -
Universidad de San Carlos de Guatemala
Bilingual Secretary -
Colegio Comercial Guatemalteco
High School Diploma -
Instituto Nacional De Educación Básica INEBA
Elementary School -
Liceo Moderno Amatitlán
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