Marie Andree Pepio Ruiz
Expansion Account Executive | Driving Revenue Growth | Contract Negotiation | Salesforce
Guatemala
Summary
Expansion-focused Account Executive with 15+ years of experience driving revenue growth within existing client portfolios. Proven track record of accelerating account expansion, improving retention, and increasing contract value through data-driven negotiation, renewal strategy, and pricing optimization. Demonstrated ability to drive measurable revenue performance across high-value portfolios while maintaining 92% recovery rates and strong client retention. Skilled in Salesforce, forecasting, performance dashboards, and strategic client relationship management.
Overview
17
17
years of professional experience
Work History
Operations & Client Portfolio Manager
King Telecommunications
08.2025 - Current
- Promoted twice within 2 years based on performance and leadership impact.
- Entrusted with direct oversight of owner’s key client portfolio.
- Drive portfolio performance, client retention, and account expansion strategy to protect and grow high-value contracts.
- Identify revenue risk and expansion opportunities through KPI analysis and client lifecycle tracking.
- Strengthen client relationships to increase long-term contract stability and renewal outcomes.
- Oversee compliance, documentation, performance tracking, and workflow optimization to ensure operational excellence.
Legal Assistant Supervisor
King Telecommunications
04.2024 - 08.2025
- Supervised and trained legal assistants while managing case workflow and performance expectations.
- Coordinated workload allocation and monitored compliance with procedural standards.
- Conducted monthly performance evaluations and coaching sessions.
- Led team meetings to improve documentation accuracy and case tracking efficiency.
- Ensured adherence to legal deadlines and documentation protocols.
Legal Assistant
King Telecommunications
05.2023 - 04.2024
- Managed client communication and case documentation.
- Maintained litigation tracking systems and monitored deadlines.
- Handled confidential information with discretion and accuracy.
- Provided administrative and operational support to attorneys.
Operations Manager (Revenue & Account Growth)
Cuéntame S.A.
04.2021 - 04.2023
- Owned revenue targets and expansion strategy across multiple B2B client accounts.
- Managed multi-account sales operations generating recurring monthly revenue (~$8K baseline).
- Drove 100% revenue growth in primary education travel account.
- Increased secondary service revenue by 33% through strategic coaching.
- Designed pricing models and negotiated B2B service contracts.
- Led 12–15 sales agents and conducted executive business reviews.
Credit & Collections Associate III
HCL
11.2020 - 04.2021
- Owned portfolio exceeding Q100,000 in revenue.
- Achieved 92% recovery rate through structured negotiation.
- Managed renewals and client retention discussions.
- Ensured compliance while maintaining revenue accountability.
Operations Manager
Alorica
03.2019 - 12.2019
- Built and supervised teams of up to 40 employees.
- Managed revenue-driving accounts across AT&T and T-Mobile programs.
- Improved workflow efficiency and performance outcomes.
- Conducted performance coaching and KPI management.
Operations Team Manager
Alorica
03.2015 - 03.2019
- Supervised 16+ team members.
- Consistently met short and long-term performance targets.
- Handled escalations and optimized team productivity.
Customer Service Representative
Alorica
08.2011 - 03.2015
- Managed high-volume customer interactions.
- Provided technical troubleshooting and service resolution.
Senior Customer Service Representative
Allied Global
05.2009 - 07.2011
- Consistently exceeded revenue quotas.
- Followed up on payments and improved service delivery processes
Education
Bachelor’s Degree - Communication & Graphic Design
Universidad Galileo
Bachelor - Marketing (Studies)
ESIC
Baccalaureate - Marketing & Advertising
I.E.C.A.
Skills
- Account Expansion & Revenue Growth
- Contract Negotiation & Pricing Strategy
- Revenue Expansion Strategy
- Client Retention & Renewals
- Salesforce CRM & Dashboards
- Revenue Forecasting
- B2B & B2C Sales
- Team Leadership & Coaching
Timeline
Operations & Client Portfolio Manager
King Telecommunications
08.2025 - Current
Legal Assistant Supervisor
King Telecommunications
04.2024 - 08.2025
Legal Assistant
King Telecommunications
05.2023 - 04.2024
Operations Manager (Revenue & Account Growth)
Cuéntame S.A.
04.2021 - 04.2023
Credit & Collections Associate III
HCL
11.2020 - 04.2021
Operations Manager
Alorica
03.2019 - 12.2019
Operations Team Manager
Alorica
03.2015 - 03.2019
Customer Service Representative
Alorica
08.2011 - 03.2015
Senior Customer Service Representative
Allied Global
05.2009 - 07.2011
Baccalaureate - Marketing & Advertising
I.E.C.A.
Bachelor’s Degree - Communication & Graphic Design
Universidad Galileo
Bachelor - Marketing (Studies)
ESIC