Project management
Maria Ximena Miralles Valenzuela
Business Administrator
Guatemala City,GU
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Key Account Manager
Masoal Holdings, S.A.
Guatemala City, Departamento de Guatemala
08.2022 - Current
- Successfully managed a portfolio of eight key clients, implementing targeted retention strategies that resulted in a 17% increase in annual sales.
- Proactively identified and developed 11 new business opportunities, contributing to a 5% increase in the acquisition of new clients.
- Consistently achieved and exceeded annual sales targets by an impressive 63%, demonstrating a strong ability to drive revenue growth.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, ensuring clear and concise communication regarding products and services.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
International Sales Coordinator
Alessa Jewelry
UAE, Dubai
06.2015 - 10.2021
- Actively participated in industry events and conferences to expand professional network and stay informed on market trends and opportunities.
- Spearheaded international sales and distribution channels, generating +$1M in annual revenue.
- Drove a 15% surge in sales volume by developing and implementing targeted sales and marketing strategies.
- Elevated the customer experience through impactful visual merchandising strategies.
- Partnered with local distributors in target regions to ensure effective product representation within those markets.
- Provided critical feedback on product offerings based on direct client interactions, informing future product development efforts.
- Utilized CRM systems efficiently for tracking client interactions and maintaining up-to-date information on leads, prospects, and clients'' needs.
HR Administrative Assistant
Mango (MNG)
Guatemala City, Departamento de Guatemala
12.2010 - 06.2015
- Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
- Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
- Contributed to a positive company culture by planning engaging team-building events and activities.
- Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
- Proactively identified opportunities for process improvements within the HR department and presented well-researched solutions to management.
Education
BBA - Business Administration
Universidad Panamericana
Diagonal 34, 31-43 Zona 16, Guatemala. 01.2017 - 05.2024
Participation -
Universidad Del ISTMO
UNIS Campus Fraijanes: Km 19.2 Skills
Key account management
Client relationship building
Business development
CRM software proficiency
Relationship selling
Sales negotiations
Teamwork and collaboration
Self motivation
Problem-solving abilities
Personal Information
Total Experience: Over 12 years of experience in business management.
Software
Timeline
Key Account Manager
Masoal Holdings, S.A.
08.2022 - Current
BBA - Business Administration
Universidad Panamericana
01.2017 - 05.2024
International Sales Coordinator
Alessa Jewelry
06.2015 - 10.2021
HR Administrative Assistant
Mango (MNG)
12.2010 - 06.2015
Participation -
Universidad Del ISTMO