MARIANO MAGAÑA

• In my current role as Chief Information Officer (CIO), I provide strategic leadership across all aspects of our information technology operations to ensure full alignment with the company’s business goals in construction and real estate development—as well as in our hospitality division, which includes three hotels, and seven mall centers across the country. Additionally, I support our recently launched energy division, established four months ago. I lead efforts in technology infrastructure, enterprise applications, digital transformation, and data analytics—driving operational efficiency, innovation, and long-term competitive advantage.

Achievements :
- Created a help desk for 500 users with the capacity to provide support from Level 1 to Level 3 in the areas of Office Automation, Engineering, Telecommunications, Applications, Servers, and Cybersecurity.
- Created a new supplier strategy, generating savings of $200,000 in 8 months.
- Analyzed, reviewed, and made a decision regarding the implementation of an ERP to consolidate the Digital Transformation strategy for 8 shopping centers, 3 hotels, 3 restaurants, 7 horizontal housing projects, and a solar energy farm.
- Implemented a new integrated system for Hotels and Restaurants, aligning the needs of the group's 3 hotels and 3 restaurants.
- Implemented the first real estate agency powered by AI, connected to the CRM and capable of making phone calls to capture sales leads, increasing apartment sales by 14%.
- Design and implementation of a completely new network for administrative offices with a Fortinet solution in 5 network layers, with an uptime of 99.9999% and improving cybersecurity ratings from 1.1 to 3.9 on a scale of 1-5.

• Responsible of leading cross-functional teams to achieve exceptional results. Proven track record in developing and implementing operational strategies that increased efficiency by up to 25% and reduced costs by up to 30%. Skilled in risk management, process optimization, and fostering a collaborative work environment to drive revenue growth and improve customer satisfaction.
• Achievements:
• Activated initiatives and projects that work for the growth of our clients’ business and their Customer Life Time Value, through digitalization and strategic design methodologies to develop bank’s solution and another industries (Services, Retail, massive consume products, etc)
• Developing, improving and implementing operations and software development production plans to meet company goals, such as QA and software development process checkpoints.
• Managing the day-to-day operations of every department, establishing company policies, implementing necessary changes and adhering to compliance procedures, laws and regulations to 2k employees and 7 countries.
• Increasing overall company performance with 10% of growth margin.
• Providing all necessary reports, assisting management in goal setting and promoting company growth and anticipating and forecasting trends and patterns of the company and marketplace, a new set of Daily KPI's.
• Managing finances, developing, monitoring and analysing the departmental and company budgets and financial reports per account and per team.
• Created a financial plan for increasing revenue margins.

• Responsible for global service desk, on-site support, desktop management, and data center operations technology for TELUS International including global infrastructure physical, and IT security. Successfully restructured the IT support organization from separate, regional IT organizations into a global tier organization.
• Achievements:
• Effectively managed global infrastructure delivering over 2 billion minutes of VoIP, 6,000 virtualized servers, over a petabyte of storage, and 40,000 physical and virtual desktops while increasing system up-time from 98% to 99.95%.
• Designed and implemented a global IT support contact center solution supporting 70,000 employees across 30+ sites including the US, Philippines, Central America, India, Eastern Europe, Central Europe, and China.
• Integrated TELUS International’s Managed IT Services and managed the transition and merger of TELUS International in Central America, collaborated transition from Transactel, S.A. into TELUS International. Services provided include IaaS services, Google Suite, power energy, data centers, network, and ITSM platform. Delivered over 1 million dollars of revenue with year-over-year growth of over 7% in Central America.
• Developed an IT budgeting system that accurately tracked and monitored spending, resulting in a 27% reduction in IT costs

• Responsible for managing the areas of Telecommunications, Servers, Services, Information Security, Technical Support, Service Desk, SAP R/3, SAP BI, Data Centers, and Infrastructure for 4 Countries in the region.
• Achievements:
• Savings of 45% on annual telecommunications contracts in the region based on the integration of voice and data network with the Columbus network.
• Implementation of cloud computing project, migrating email to Google with a Service Uptime of 99.999 %.
• Conducted Re-deployment Road map to SAP R/3 based on the assessment conducted with PwC and IT.

• Responsible to manage the areas of Telecommunications, Servers, Services, Information Security, Technical Support, Service Desk, SAP R/3, SAP BI, Data Centers, and Infrastructure for 7 Countries in the region.
• Achievements:
• Consolidate and lead the regional structure of the Shared Services Center.
• Resolution and tracking of incidents and problems of group information systems with a daily efficiency of 95%
• Implementing regional IT support organization with a centralized Service Desk to attend to 10k+ users.
• Implemented a call center solution per Domino's Pizza (1730) with $3 million dollars of revenue per year to attend C.A.