Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariam Lopez

Guatemala City,Guatemala

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Quality Assurance Analyst

24-7 Intouch
11.2020 - Current
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics and strategies.
  • Organized and maintained work environment to allow for maximum productivity.
  • Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
  • Reported progress, test metrics and results to project stakeholders.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.

Education

Closed Curriculum - International Relations

Universidad San Carlos De Guatemala
Guatemala City, Guatemala
11.2023

High School Diploma -

Liceo Secretarial Bilingüe
Guatemala City, Guatemala
11.2018

Skills

  • Improvement Recommendations
  • Deductive Reasoning
  • Report Analysis
  • Call Monitoring
  • Quality Assurance
  • Mentoring and Training
  • Attention to detail
  • Collaboration and communication
  • Results and Deadline-Driven
  • Decision-Making
  • Collaborative Team Player

Certification

  • Ceritifcate in ESOL Internacional (Speaking and Listening), Trinity College London, Oxford International Royal Hospital School, 2017.

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Quality Assurance Analyst

24-7 Intouch
11.2020 - Current

Closed Curriculum - International Relations

Universidad San Carlos De Guatemala

High School Diploma -

Liceo Secretarial Bilingüe

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Mariam Lopez