María Alejandra García González
Bilingual Secretary
Pastores,SA
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Room Supervisor
Selina Antigua
Antigua Guatemala, Departamento De Sacatepequez
07.2021 - Current
- Conducted regular inspections of rooms, ensuring adherence to quality standards and hotel guidelines.
- Reduced guest complaints, implementing proactive problem-solving strategies to address potential issues.
- Addressed customer feedback and complaints to maximize satisfaction.
- Supervised team of housekeeping to meet highest quality of cleanliness and safety standards.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Trained and mentored all new front desk personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Implemented weekly cleaning routines for staff to follow.
Room Supervisor
Selina Antigua
07.2021 - Current
- Conducted regular inspections of rooms, ensuring adherence to quality standards and hotel guidelines.
- Reduced guest complaints, implementing proactive problem-solving strategies to address potential issues.
- Addressed customer feedback and complaints to maximize satisfaction.
- Supervised team of housekeeping to meet highest quality of cleanliness and safety standards.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Trained and mentored all new front desk personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Implemented weekly cleaning routines for staff to follow.
Room Supervisor
Selina Antigua
Antigua Guatemala, Departamento De Sacatepequez
07.2021 - Current
- Conducted regular inspections of rooms, ensuring adherence to quality standards and hotel guidelines.
- Reduced guest complaints, implementing proactive problem-solving strategies to address potential issues.
- Addressed customer feedback and complaints to maximize satisfaction.
- Supervised team of housekeeping to meet highest quality of cleanliness and safety standards.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Trained and mentored all new front desk personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Implemented weekly cleaning routines for staff to follow.
Receptionist
Selina Antigua
Antigua Guatemala, SA
01.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Management Assistant
Mayan Spa
05.2012 - 01.2019
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Prepared and distributed team-based communications to foster collaboration and enhance the team.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by tracking daily activities of team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Reservation Agent
Hotel Soleil Antigua
12.2011 - 04.2012
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Maintained awareness of types of rooms available in different resort locations.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
Recepcionist
Hotel Soleil Antigua
10.2010 - 12.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Management Assistant
Porta Hotel Del Lago
06.2010 - 07.2010
- Coordinated meetings and events, ensuring seamless communication between departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained high level of confidentiality handling sensitive information, ensuring trust and integrity in all professional interactions.
Front Desk Manager
Porta Hotel Antigua
01.2005 - 05.2010
- Handled tasks and responsibilities for front Desk, Cashiers and Bell Boys employees.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Controlled cash and credit card payment transactions at front desk and Restaurant Cashiers to successfully reduce errors.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk, bell boy and cashier operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Worked closely with reservations and sales department to achieve guest satisfaction.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved conflicts among team members professionally, fostering a harmonious working atmosphere that enhanced productivity.
- Prepared and mailed group bills and invoices to customers, groups and travel agencies.
Front Desk Supervisor
Porta Hotel Antigua
01.2004 - 01.2005
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Managed day-to-day operations of lodging facility, scheduling staff.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
Telephone Operator, Cashier and Receptionist
Porta Hotel Antigua
01.2002 - 01.2004
- Maintained accurate records of calls placed and received.
- Operated switchboard and routed incoming calls to appropriate departments.
- Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided customers with information about availability and pricing.
Assistant Secretary
Colegio Mixto “Constancio C. Vigil”
Antigua Guatemala, Departamento De Sacatepequez
01.2001 - 03.2002
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Documented attendance, grades and test scores to update permanent records.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Supported positive educational atmosphere by resolving student and parent concerns with empathy and professionalism.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Title - Secretaria Bilingüe
Colegio Liceo Rosales
Antigua Guatemala 01.1998 - 01.2000
Skills
Microsoft office
Teamwork
Problem-solving aptitude
Staff management
Active listening
Team collaboration
Effective communication
Adaptability and flexibility
Self motivation
Employee training
Multitasking Abilities
Team leadership
Personal Information
- DPI: 2430 45735 0301
- Date of Birth: 11/28/81
- Marital Status: Single
Workreferences
- Ana Judith de Toledo, Sub-Gerente, Porta Hotel Antigua, 7931-0600
- Adriana Andrino, Contador General, Porta Hotel Antigua, 7931-0600
- Kelly Mendoza, Revenue Manager, Hotel Soleil Antigua, 7879-4467
- Ana Corina de Mendizábal, Owner, Mayan Spa, 5633-2002
Timeline
Room Supervisor
Selina Antigua
07.2021 - Current
Room Supervisor
Selina Antigua
07.2021 - Current
Room Supervisor
Selina Antigua
07.2021 - Current
Receptionist
Selina Antigua
01.2020 - 07.2021
Management Assistant
Mayan Spa
05.2012 - 01.2019
Reservation Agent
Hotel Soleil Antigua
12.2011 - 04.2012
Recepcionist
Hotel Soleil Antigua
10.2010 - 12.2011
Management Assistant
Porta Hotel Del Lago
06.2010 - 07.2010
Front Desk Manager
Porta Hotel Antigua
01.2005 - 05.2010
Front Desk Supervisor
Porta Hotel Antigua
01.2004 - 01.2005
Telephone Operator, Cashier and Receptionist
Porta Hotel Antigua
01.2002 - 01.2004
Assistant Secretary
Colegio Mixto “Constancio C. Vigil”
01.2001 - 03.2002
Title - Secretaria Bilingüe
Colegio Liceo Rosales
01.1998 - 01.2000
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