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Enthusiastic Marketing adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills.
Hi, I’m
Maria Jose Zachrisson Joglar
Business Administration
San Jose Pinula,GU
Summary
Overview
17
years of professional experience
9
years of post-secondary education
2
Languages
Work History
Self EmployedGuatemala
Pastry Chef
01.2020 - Current
Job overview
- Managed orders and catering needs.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Processed customer orders and payment transactions.
- Maintained well-organized mise en place to keep work consistent.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
The Room Coffee and Tea Studio S.A.Guatemala
Coffe Shop Manager
08.2017 - 11.2019
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Created unique daily specials to drive business growth.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Cycled menus to keep offerings fresh and interesting for customers.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Managed display cases to verify freshness and attractiveness of products.
Mamas Bump SA.Guatemala
Manager of Operations
04.2016 - 09.2017
Job overview
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
FercoGuatemala
Marketing Manager
10.2010 - 04.2014
Job overview
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Worked with graphic designers and writers to establish theme and tone for content.
- Continually maintained and improved company's reputation and positive image in markets served.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with sales and marketing teams to publicize and promote events.
- Determined quality assurance benchmarks and set standards for improvement.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
Editions Don Quijote, SA.Guatemala
DIgital Printing Manager
04.2009 - 09.2010
Job overview
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Comercializadora y Logistica Centroamericana S.A.Guatemala
Logistics Manager
04.2007 - 01.2008
Job overview
- Coordinated dispatching of 5 drivers to accomplish daily delivery requirements.
- Planned and supervised shipments from Mexico to Central America and scheduled daily and weekly routes.
- Kept customers updated on critical shipments.
- Organized records of vehicles, schedules and completed orders.
Banco IndustrialGuatemala
Marketing Assistant
06.2006 - 04.2007
Job overview
- Updated spreadsheets with statistical, financial and non-financial information.
- Tracked marketing efforts to monitor results in real-time.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
Education
Centro Escolar CampoalegreGuatemala
High School Diploma
01.2000 - 10.2001
University Overview
Universidad Francisco MarroquínGuatemala
BBA from Marketing
01.2002 - 11.2005
University Overview
Universidad De PalermoBuenos Aires, Argentina
MBA from Corporate Communications And Advertising
01.2008 - 12.2008
University Overview
Cook And RelaxGuatemala
Diploma from Food Preparation Technician
01.2010 - 12.2010
University Overview
Academia Le FouetGuatemala
Diploma from Baking And Pastry
01.2019 - 04.2020
University Overview
Skills
Pastry preparation
Recipe development
Desserts knowledge
Market Positioning
Budgeting and Allocation
Corporate Communications
Brand development
Campaign management
Teamwork and Collaboration
Performance tracking and evaluations
Software
Photoshop
Timeline
Pastry Chef
Self Employed
01.2020 - Current
Academia Le Fouet
Diploma from Baking And Pastry
01.2019 - 04.2020
Coffe Shop Manager
The Room Coffee and Tea Studio S.A.
08.2017 - 11.2019
Manager of Operations
Mamas Bump SA.
04.2016 - 09.2017
Marketing Manager
Ferco
10.2010 - 04.2014
Cook And Relax
Diploma from Food Preparation Technician
01.2010 - 12.2010
DIgital Printing Manager
Editions Don Quijote, SA.
04.2009 - 09.2010
Universidad De Palermo
MBA from Corporate Communications And Advertising
01.2008 - 12.2008
Logistics Manager
Comercializadora y Logistica Centroamericana S.A.
04.2007 - 01.2008
Marketing Assistant
Banco Industrial
06.2006 - 04.2007
Universidad Francisco Marroquín
BBA from Marketing
01.2002 - 11.2005
Centro Escolar Campoalegre
High School Diploma
01.2000 - 10.2001