Excel
Gabriela de Espósito
HR Expert
Guatemala
Summary
Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
HR Business Partner
Allied Global
2021.11 - Current
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Collaborated with senior management to align HR initiatives with organizational goals.
- Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
- Reduced turnover rates by developing comprehensive employee retention programs.
- Evaluated the effectiveness of HR interventions through data analysis and continuous improvement efforts, adapting strategies as needed to achieve optimal results.
- Enhanced employee satisfaction by implementing innovative HR strategies and policies.
- Conducted thorough job analyses to develop accurate and detailed job descriptions for new hires.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Operations Manager
Qüilo Agente de Seguros, S. A.
9 2020 - 2021.10
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
General Manager
Club Industrial
2019.07 - 2020.05
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
Education
MBA -
Pontificia Universidad Católica De Chile
Santiago de Chile, Chile 2008.05 - 2009.05
Bachelor's Degree in Organizational Psychology -
Universidad Rafael Landivar
Guatemala, Guatemala 2002.05 - 2007.05
Skills
Talent management
HR analytics
Labor Relations
HR technology
Recruitment Strategies
Compliance Management
Employee Surveys
Employee Retention
Strategic Planning
Data Analytics
Onboarding, Training, and Development
Time management abilities
Personal Information
- Date of Birth: 08/17/81
- Marital Status: Casado
Software
Power BI
ORACLE / SAP
CRM
Timeline
HR Business Partner
Allied Global
2021.11 - Current
General Manager
Club Industrial
2019.07 - 2020.05
MBA -
Pontificia Universidad Católica De Chile
2008.05 - 2009.05
Bachelor's Degree in Organizational Psychology -
Universidad Rafael Landivar
2002.05 - 2007.05
Operations Manager
Qüilo Agente de Seguros, S. A.
9 2020 - 2021.10