Excel
Gabriela de Espósito
HR Expert
Guatemala
Summary
Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
HR Business Partner
Allied Global
11.2021 - Current
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Collaborated with senior management to align HR initiatives with organizational goals.
- Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
- Reduced turnover rates by developing comprehensive employee retention programs.
- Evaluated the effectiveness of HR interventions through data analysis and continuous improvement efforts, adapting strategies as needed to achieve optimal results.
- Enhanced employee satisfaction by implementing innovative HR strategies and policies.
- Conducted thorough job analyses to develop accurate and detailed job descriptions for new hires.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Operations Manager
Qüilo Agente de Seguros, S. A.
9 2020 - 10.2021
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
General Manager
Club Industrial
07.2019 - 05.2020
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
Education
MBA -
Pontificia Universidad Católica De Chile
Santiago de Chile, Chile 05.2008 - 05.2009
Bachelor's Degree in Organizational Psychology -
Universidad Rafael Landivar
Guatemala, Guatemala 05.2002 - 05.2007
Skills
Talent management
HR analytics
Labor Relations
HR technology
Recruitment Strategies
Compliance Management
Employee Surveys
Employee Retention
Strategic Planning
Data Analytics
Onboarding, Training, and Development
Time management abilities
Personal Information
- Date of Birth: 08/17/81
- Marital Status: Casado
Software
Power BI
ORACLE / SAP
CRM
Timeline
HR Business Partner
Allied Global
11.2021 - Current
General Manager
Club Industrial
07.2019 - 05.2020
MBA -
Pontificia Universidad Católica De Chile
05.2008 - 05.2009
Bachelor's Degree in Organizational Psychology -
Universidad Rafael Landivar
05.2002 - 05.2007
Operations Manager
Qüilo Agente de Seguros, S. A.
9 2020 - 10.2021
Similar Profiles
Olga Lizeth Marquez LagosOlga Lizeth Marquez Lagos
Customer Service Agent at Allied GlobalCustomer Service Agent at Allied Global
Jesus AlvarezJesus Alvarez
Python Developer at Allied GlobalPython Developer at Allied Global
Nayda TejadaNayda Tejada
Administrative Manager at Allied GlobalAdministrative Manager at Allied Global