Maria Mijangos
Client Services & Operations Manager
Guatemala
Summary
Results-driven Client Services and Operations Manager with over 10 years of experience leading cross-functional teams, managing multimillion-dollar portfolios, and delivering exceptional client service in outsourcing and shared services environments. Proven expertise in project management, service delivery, P&L oversight, and stakeholder engagement. Committed to operational excellence, business growth, and building lasting client relationships.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Client Service Manager
Nearsol Guatemala
2021.11 - Current
- Manage service delivery for multiple client accounts, achieving a 95% client satisfaction rate year-over-year.
- Serve as the primary liaison for client communications, ensuring strategic alignment and operational excellence.
- Develop and present quarterly business reviews to internal and external stakeholders.
- Collaborate with operations teams to identify and seize new growth opportunities, contributing to a 10% account revenue increase.
Service Delivery Manager
HCL de Guatemala S.A
2018.05 - 2021.11
- Oversaw a portfolio of 30+ accounts with direct responsibility for P&L and SLA compliance.
- Led client-facing initiatives to improve service outcomes and relationship management.
- Partnered cross-departmentally to deliver exceptional customer service and operational improvements.
Client Operations Director
Xerox Servicios Compartidos S.A
2017.02 - 2018.05
- Directed a team of 14 Account Operations Managers overseeing service delivery for key clients.
- Managed KPIs, SLAs, and financial performance across the business unit.
- Collaborated with fellow directors to develop and execute strategic operational initiatives.
Business Unit Manager
Xerox Servicios Compartidos S.A
2016.08 - 2017.02
- Led a team of 8 Business Analysts in achieving departmental objectives and process improvements.
- Developed proactive strategies to enhance productivity and team engagement.
Business Manager, Sales Administration
Xerox Servicios Compartidos S.A
2014.09 - 2016.08
- Managed 15 Virtual Sales Administrators supporting business operations and sales strategies.
- Designed and implemented plans to meet department goals, increasing overall team effectiveness.
Virtual Sales Administrator
Xerox Servicios Compartidos S.A
2013.08 - 2014.09
- Provided core operational support to Client Managers, including order processing, business reporting, and proposal development.
Project Manager
Transactel S.A
2012.03 - 2013.07
- Led a team of 3 Project Managers and 2 Business Analysts across Guatemala and El Salvador.
- Successfully delivered client projects within budget and timelines, enhancing customer satisfaction.
Education
Associate’s Degree - Administration
Universidad Galileo
2008.01 - 2012.08
Chef de Partie Certification - undefined
Culinarium
2015.02 - 2018.04
Skills
- Leadership & Cross-Functional Team Management
- Client Relationship Management
- Project & Program Management
- Profit and Loss (P&L) and SLA Management
- Strategic Planning and Execution
- Process Improvement (Six Sigma Green Belt)
- Customer Success and Retention Strategies
- Bilingual Communication (Spanish/English)
Certification
Six Sigma Green Belt, Transactel S.A, 01/01/12
Additional Interests
- Cooking
- Traveling
- Reading
Timeline
Client Service Manager
Nearsol Guatemala
2021.11 - Current
Service Delivery Manager
HCL de Guatemala S.A
2018.05 - 2021.11
Client Operations Director
Xerox Servicios Compartidos S.A
2017.02 - 2018.05
Business Unit Manager
Xerox Servicios Compartidos S.A
2016.08 - 2017.02
Chef de Partie Certification - undefined
Culinarium
2015.02 - 2018.04
Business Manager, Sales Administration
Xerox Servicios Compartidos S.A
2014.09 - 2016.08
Virtual Sales Administrator
Xerox Servicios Compartidos S.A
2013.08 - 2014.09
Project Manager
Transactel S.A
2012.03 - 2013.07
Associate’s Degree - Administration
Universidad Galileo
2008.01 - 2012.08