MARIA GONON
GUATEMALA,EL TEJAR CHIMALTENANGO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
VXI GUATEMALA
05.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Teacher
Colegio de Computación Mixto Guatemalteco
01.2015 - 11.2018
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Graded and evaluated student assignments, papers, and course work.
Manager's Assistant
COLEGIO IMB-PC
01.2011 - 10.2011
- .Ran errands to support daily needs of education administration
- Responded to and directed incoming calls
- Utilized software to create and edit correspondence, documents and school materials.
- Scheduled parent sessions and meetings and managed calendar.
- lead and offered hands-on assistance to teachers, parents and students.
- Helped with planning schedules and delegating assignments to fulfill educational plans
Education
Licda Pedagogy And Educational Administration (pen -
San Carlos University
Guatemala City12.2010
PEM PADAGOGY AND TECHNICIAN IN EDUCATIONAL ADMINIS -
San Carlos University
Guatemala City07.2009
BILINGUAL EXECUTIVE SECRETARY -
WASHINGTON ACADEMY
CHIMALTENANGO, CHIMALTENANGO, GUATEMALA.
.Skills
- Customer Service
- Billing Adjustments and Refunds
- Microsoft Office
- Customer Retention Strategies
- Selling Skills
- Trained in Salesforce
- Billing Inquiries
Timeline
Customer Service Agent
VXI GUATEMALA
05.2019 - Current
Teacher
Colegio de Computación Mixto Guatemalteco
01.2015 - 11.2018
Manager's Assistant
COLEGIO IMB-PC
01.2011 - 10.2011
Licda Pedagogy And Educational Administration (pen -
San Carlos University
PEM PADAGOGY AND TECHNICIAN IN EDUCATIONAL ADMINIS -
San Carlos University
BILINGUAL EXECUTIVE SECRETARY -
WASHINGTON ACADEMY
.
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