Marco Tulio Rodriguez Rivas
Quetzaltenango
Summary
Dedicated and motivated individual experienced in working in a fast-paced environment. Demanding strong organizational and interpersonal skills. Trustworthy, ethical, hardworking and committed to superior customer service. Able to multi-task and quick hands on learner.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Account Manager and Sales Agent
Velox Insurance
4 2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
Account Manager and Sales Agent
Elite AutoShipping
05.2018 - 12.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account manager and Sales Rep.
Telus International
12.2014 - 03.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
Office manager and Insurance agent
Velox Insurance
07.2004 - 03.2014
- Data entry, In charge of signing insurance policies, Office duties, Translation (English to Spanish and Spanish to English), Account manager Sales
Account manager
Global Dynamix
04.1999 - 01.2004
- Nextel certify technician, Office duties: Answer phone, schedule appointments, receive payments, Translation (English to Spanish and Spanish to English), Repairing phones with hardware issues.
Education
R.S. Thomas University
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South Cobb High School
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Osborne High School
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Skills
Account Management
References
- Jose Leonardo Robayo, 404-438-3700
- Licda. Claudia Maria de Merlos, 502-5825-4272
- Licdo. Angel Santiago Paz, 502-5315-5435
- Jose Francisco Cuellar Vielman, 505-5000-7707
Accomplishments
.
Timeline
Account Manager and Sales Agent
Elite AutoShipping
05.2018 - 12.2020
Account manager and Sales Rep.
Telus International
12.2014 - 03.2018
Office manager and Insurance agent
Velox Insurance
07.2004 - 03.2014
Account manager
Global Dynamix
04.1999 - 01.2004
R.S. Thomas University
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South Cobb High School
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Osborne High School
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Account Manager and Sales Agent
Velox Insurance
4 2021 - Current
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