MARCELO MUNGUÍA

• Co-founder and Operations Manager of food, drinks and distribution enterprise. Responsible of general operations, budgets and personnel management.

Directing the creation of audiovisual material, curating content and copywriting for self-owned business. Planning and coordinating photography, design and communication over different social media platforms.

• Responsible of coordinating annual dental trips for volunteers from church Cure of Ars, Kansas City, MO. Including transportation, budgets, social communication, assisting and interpreting during clinics.

• Responsible for the discovery of and negotiations with new customers based on the US for Outsourced Technology Services. Managing leads and deals in a CRM, active collaboration with marketing and operation departments.

• Assisted in mobile veterinary clinic with the objective of controlling stray dog and cat population in rural communities of Guatemala. Responsible of handling patients, preparing them for surgery and educating volunteers from USA and Canada colleges on clinical procedures.

• Managed, reviewed and classified warranty claims for Lowe's US and Canada customers over the phone. In charge of managing inventory and coordinating shipments for missing or damaged parts.

Writing commercial copy for multiple brands' websites. Participating in creative direction and providing creative text for various uses.

• Managing multiple lines of bussines in the telecommunication area over the phone with US customers.

• Streamlined patient and provider interaction by providing a channel of effective communication. Followed ethical codes to protect confidentiality of patient medical information.

• Responsible of transportation of patients, equipment, personnel and supplies for veterinary clinic.

• English / Spanish interpreter for mobile general medicine clinics in communities around Guatemala. Responsible for creating a reliable channel of communication between physicians, patients and volunteers.