María José Saravia Gutiérrez
Guatemala City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
ALORICA
09.2022 - Current
- Currently working here in 2025.
Quality Assurance Analyst/Operations
Innovative Contact S.
06.2021 - 09.2022
Customer Service Representative
Innovative Contact Solutions
02.2019 - 04.2021
Customer Service Representative
24-7 Intouch, Innovative Contact Solutions
02.2019 - 04.2021
Customer Service Representative
Transactel, S.A.
05.2016 - 08.2016
Education
ChildFund International
10.2015
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Colegio Evangélico Mixto El Calvario
01.2015
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Universidad de San Carlos de Guatemala
01.2014
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Colegio Evangélico Mixto El Calvario
01.2012
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Colegio Evangélico Mixto El Calvario
01.2009
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Colegio Evangélico Rhema
01.2008
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Colegio Mixto Vallesol
01.2003
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Attention to detail
- Content Moderation/Social Media
- Live chat support
- Relationship building
- Billing inquiries
- Typing speed
- Call center experience
- Empathetic and genuine
References
- José Mariano, Saravia Gutiérrez, 4254-0617
- Alejandra Tamar, Luna, 3944-2889
- Claudia, Peña, 5690-6155
Additional Information
Currently taking a course about Digital Marketing and E-Commerce on Coursera. Looking forward to change careers as a Digital Marketing Specialist.
Timeline
Customer Service Agent
ALORICA
09.2022 - Current
Quality Assurance Analyst/Operations
Innovative Contact S.
06.2021 - 09.2022
Customer Service Representative
Innovative Contact Solutions
02.2019 - 04.2021
Customer Service Representative
24-7 Intouch, Innovative Contact Solutions
02.2019 - 04.2021
Customer Service Representative
Transactel, S.A.
05.2016 - 08.2016
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Colegio Evangélico Mixto El Calvario
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Universidad de San Carlos de Guatemala
undefined
Colegio Evangélico Mixto El Calvario
undefined
Colegio Evangélico Mixto El Calvario
undefined
Colegio Evangélico Rhema
undefined
Colegio Mixto Vallesol
ChildFund International
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