Madeline Julissa Cristal Romero
Training Facilitator
Guatemala City
Summary
Training Facilitator, prepared to deliver impactful educational programs. Background includes developing and implementing training initiatives that drive performance improvement. Known for collaborative approach and adaptability in dynamic environments. Skillset includes curriculum development and effective communication.
Professional with strong background in training and facilitation, adept at designing and delivering engaging educational programs. Focused on driving team collaboration and achieving results, with proven ability to adapt to changing needs. Skilled in instructional design, curriculum development, and effective communication, combined with passion for empowering others through knowledge and skills development. Known for reliability and fostering positive learning environments.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Training Facilitator
IntouchCX
01.2024 - Current
- Facilitate training sessions in English, providing agents with key information about company policies, processes, and procedures.
- Guide agents on how to effectively handle different customer situations and operational scenarios.
- Monitor and evaluate agent performance to ensure quality standards and productivity goals are met.
- Develop and implement action plans to improve efficiency and overall performance.
- Provide coaching and feedback to address areas of opportunity and prevent recurring issues.
- Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
- Documented class attendance and participation and provided feedback to management.
English Teacher
Colegio Mixto Ciencia y Arte
01.2022 - 01.2024
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Designed and implemented assessments to measure student progress in English language learning.
Sales, and customer service assistant
Walcom
01.2021 - 01.2022
- Answered customer questions about product availability and shipment times.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collaborated with other departments to guarantee customer satisfaction.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Gathered and verified data from customers to promote marketing initiatives.
- Trained new employees on company procedures, products, and best practices in customer service.
- Maintained clean and organized work environment to maintain customer safety.
Education
Marketing And Business Analytics - Marketing And Business Analytics
Universidad Mesoamericana De Guatemala
Guatemala City, Guatemala 05.2001 -
High School -
Escuela Marion Garlan Bock
Guatemala City, Guatemala01-2020
Middle School - undefined
Colegio Guatemala de la Asunción
01-2018
Elementary school - undefined
Colegio Guatemala de la Asunción
01-2015
Pre-School - undefined
Colegio Educativo Americano de Mariano Gálvez
01-2008
Skills
Proficient in Microsoft Office suite
Editing and photography software management
Social media management
Proficient in Zoom and Google Meet management
Experience with educational software tools
Creativity and innovation
Diversity inclusion
Learning management systems
Workshop coordination
Program design
New hire on-boarding
Verbal and written communication
Training facilitation
Performance evaluation
Adult learning principles
Teamwork
Problem-solving
Time management
Timeline
Training Facilitator
IntouchCX
01.2024 - Current
English Teacher
Colegio Mixto Ciencia y Arte
01.2022 - 01.2024
Sales, and customer service assistant
Walcom
01.2021 - 01.2022
Marketing And Business Analytics - Marketing And Business Analytics
Universidad Mesoamericana De Guatemala
05.2001 -
Middle School - undefined
Colegio Guatemala de la Asunción
Elementary school - undefined
Colegio Guatemala de la Asunción
Pre-School - undefined
Colegio Educativo Americano de Mariano Gálvez
High School -
Escuela Marion Garlan Bock